Operations Manager

Manpower, Inc.; Rochford; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Fixed-term contract (6 months)

Job summary

Manpower, Inc. in the United Kingdom is seeking an experienced Operations Manager for a 6-month fixed-term contract to lead facilities management and service delivery across multiple contracts, including security, cleaning and catering.

This role offers hybrid working with three days in the office and a focus on delivering commercial outcomes. You will manage operational budgets, drive KPI performance, ensure health and safety compliance, and build strong client relationships while leading

Qualifications

• Proven leadership of operational teams in a fast-paced environment.
• Strong budget management and financial planning experience.
• Customer-focused approach with excellent stakeholder management skills.
• Excellent communication and organisational abilities.
• Experience in facilities management, security services, contact centres or related operations.
• Ability to work independently and make informed decisions.
• Full UK Driving Licence.

Responsibilities

• Lead, motivate and develop operational teams, supervisors and team leaders.
• Drive a culture of accountability, collaboration and continuous improvement.
• Oversee service delivery across facilities management contracts, including cleaning, security, catering and community-based services.
• Monitor and improve operational performance through KPI management and reporting.
• Ensure compliance with health & safety legislation, COSHH requirements, risk assessments and procedures.
• Support and maintain SIA accreditation standards.
• Build and maintain strong relationships with public and private sector clients.
• Manage operational budgets and identify opportunities for cost savings and efficiencies.
• Resolve client issues effectively while maintaining exceptional service standards.

Skills

Leadership

People management

Budget management

Stakeholder management

Communication

Organisational skills

Decision making

Driving Licence

Education

Facilities Management qualification

Job description

Southend-on-Sea / Hybrid Working (3 days office-based) £50,000 per annum ? Fixed-Term Contract - 6 Months - Driving Licence Required

Are you an experienced Operations Manager with a background in Facilities Management, Security, Contact Centres, or Service Delivery?

We are seeking a proactive and commercially minded Operations Manager to join a well-established organisation on a 6-month fixed-term contract. This is an exciting opportunity to lead operational teams, drive service excellence, and build strong client relationships across a diverse portfolio of contracts.

The Role

Reporting to the Head of Operations, you will oversee the day-to-day management of facilities management and contact centre services, ensuring operational efficiency, compliance, and outstanding customer service delivery.

Key Responsibilities

• Lead, motivate and develop operational teams, supervisors and team leaders.
• Drive a culture of accountability, collaboration and continuous improvement.
• Oversee service delivery across facilities management contracts, including cleaning, security, catering and community-based services.
• Monitor and improve operational performance through KPI management and reporting.
• Ensure compliance with health & safety legislation, COSHH requirements, risk assessments and operational procedures.
• Support and maintain SIA accreditation standards.
• Build and maintain strong relationships with public and private sector clients.
• Manage operational budgets and identify opportunities for cost savings and efficiencies.
• Resolve client issues effectively while maintaining exceptional service standards.

What We're Looking For

• Proven experience managing operational teams in a fast-paced environment
• Strong leadership and people management skills
• Budget management and financial planning experience
• Customer-focused approach with excellent stakeholder management skills
• Strong communication and organisational abilities
• Experience within Facilities Management, Security Services, Contact Centres or a related operational environment
• Ability to work independently and make informed decisions
• Full UK Driving Licence

• Facilities Management, Project Management or Business Administration qualification
• Experience delivering training
• Knowledge of industry regulations and best practice standards

What's on Offer?

• Salary of £50,000 per annum
• Hybrid working arrangement
• Opportunity to make a significant impact within a respected organisation
• Collaborative and supportive working environment