Operations Manager

Hollybank Trustees Ltd; Oban; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Subsidised accommodation

28 days holiday

Swim & gym membership

Staff discounts

Career development

GM pathway

Job summary

Perle Oban Hotel, a luxury boutique hotel on Scotland's west coast, is seeking an experienced Operations Manager to lead day-to-day operations and drive exceptional guest experiences.

You will report to the General Manager and directly manage the hotel’s leadership team, ensuring high standards across all departments while pursuing growth, efficiency and cost control. This role offers career progression within a growing hotel group and a coastal lifestyle.

Qualifications

• Proven experience in a hotel leadership role.
• Strong ability to manage multiple departments and teams.

Responsibilities

• Oversee the daily operation of the hotel.
• Lead and develop departmental managers and staff.
• Drive guest satisfaction, profitability and operational excellence.
• Manage budgeting, forecasting and KPIs.
• Take leadership in the General Manager's absence.

Skills

Hotel leadership

People management

Budgeting & KPIs

Guest service

Job description

£40,000 per annum + up to 10% performance bonus

Subsidised accommodation available

Looking for a role that offers genuine career progression, stunning coastal scenery and the opportunity to lead one of Scotland's most distinctive hotels?

Perle Oban Hotel is seeking an experienced Operations Manager to join our senior leadership team and help shape the future of our luxury waterfront hotel in the heart of Oban.

Why Join Us?

• Competitive salary of £40,000 per year
• Up to 10% annual performance bonus
• Subsidised accommodation available
• 28 days annual holiday
• Complimentary Swim & gym membership
• Staff discounts across Perle Hotels
• Career development opportunities within a growing hotel group
• Work in one of Scotland's most beautiful coastal locations
• A genuine pathway towards General Manager-level roles

Why Oban?

Imagine finishing work and being minutes from island ferries, coastal walks, wild swimming spots and some of Scotland's most spectacular scenery.

Known as the Gateway to the Isles, Oban offers an incredible quality of life. Whether you're drawn to the outdoors, exceptional local food and drink, or simply want to swap city commutes for sea views and fresh air, Oban is a place where people come for a visit and often choose to stay.

For those considering relocation, subsidised accommodation can help make the move easier.

About Perle Oban

Perle Oban is a luxury boutique hotel occupying a landmark Victorian building on Oban's waterfront. Overlooking the bay, the hotel combines stylish accommodation, exceptional hospitality and the tranquil Mara Spa, creating memorable experiences for guests visiting Scotland's west coast. It is located in the heart of Oban with views across the harbour and easy access to Scotland's islands and Highlands.

As part of Perle Hotels, we're proud to be an independent collection of unique Scottish hotels that celebrate their surroundings, their people and authentic hospitality.

The Opportunity

Reporting to the General Manager, you'll lead the day-to-day operation of the hotel and play a key role in driving guest satisfaction, team performance and commercial success.

You’ll directly lead our:

• Maintenance Team

You’ll be responsible for ensuring high standards across every department while supporting the development of your management team and maintaining the exceptional guest experiences for which Perle Oban is known.

In the absence of the General Manager, you’ll take full operational responsibility for the hotel.

What You'll Be Doing

Leading the Business

• Overseeing the daily operation of the hotel.
• Supporting and developing departmental managers.
• Driving accountability, teamwork and operational excellence.
• Taking ownership of key operational and financial targets.
• Acting as General Manager when required.

Delivering Exceptional Guest Experiences

• Ensuring every guest receives a warm and memorable welcome.
• Monitoring guest feedback and online reviews.
• Managing service recovery and resolving guest concerns.
• Driving continuous improvement across all guest touchpoints.

Managing Performance

• Monitoring labour, productivity and departmental KPIs.
• Supporting budgeting and forecasting activities.
• Driving efficiency without compromising service quality.
• Supporting managers to achieve departmental targets.

Maintaining Standards

• Ensuring bedrooms, public areas and facilities meet expected standards.
• Supporting exceptional food and beverage service delivery.
• Working with maintenance teams to protect and enhance hotel assets.
• Ensuring compliance with health & safety and food safety standards.

About You

We're looking for a confident and approachable hotel leader who enjoys developing people, building strong teams and delivering exceptional hospitality.

You may currently be working as an:

• Operations Manager
• Deputy General Manager
• Rooms Division Manager
• Senior Food & Beverage Manager

You'll bring:

• Proven experience within a hotel leadership role.
• Experience managing multiple operational departments.
• Strong people management and coaching skills.
• Commercial awareness and understanding of labour, budgets and KPIs.
• A passion for guest service.
• Excellent communication and organisational skills.
• A hands-on leadership style and willingness to lead from the front.

Ready for a Lifestyle Change?

This is more than a hotel management role.

It's an opportunity to build your career while living and working on Scotland's spectacular west coast, leading a talented team in a hotel that guests remember long after they've checked out.

If that sounds like your next move, we'd love to hear from you.