Operations Manager

Moxy Belfast City; Newtownabbey; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Marriott hotel discounts

Pension

Employee Assistance Programme

Educational assistance

Career development opportunities

Benefits across the wider MHL Hotel Co

MHL Hotel Collection benefits

Job summary

Moxy Belfast City is seeking an experienced Operations Manager to lead hotel operations as second-in-command to the General Manager, overseeing Front Office, Food & Beverage, Accommodation, Nights and the guest journey.

You will drive revenue, maintain high standards, develop the management team, manage budgeting and forecasting with the GM and Finance, and ensure safety, GDPR and licensing compliance while delivering the distinctive Moxy guest experience.

Qualifications

• Senior hotel management experience is essential.
• 2–3 years in a senior hospitality role (Deputy General Manager, Operations Manager or Hotel Manager).
• Bachelor's degree; master's degree highly regarded.
• Excellent time-management and organisational skills.
• Strong commercial acumen: budgets, forecasting and cost control.

Responsibilities

• Lead hotel operation and maintain a strong, visible presence.
• Drive revenue and profit growth by maximizing sales opportunities.
• Maintain high standards across all departments and hold Managers accountable.
• Delegate effectively and prioritise under pressure; manage time between live operation and priorities.
• Own budgeting, forecasting, cost control with GM and Finance team.
• Lead, coach and develop the management team; support recruitment and training.
• Ensure safety, security, licensing, GDPR and operational standards are maintained.
• Champion the Moxy guest experience and embody Thoughtful, Spirited and Fun.

Skills

Time management

Organisational skills

Prioritisation under pressure

People leadership

Communication skills

Budgeting and forecasting

Cost control

Sustainability knowledge

Flexibility (24/7 operations)

Education

Bachelor's degree

Master's degree preferred

Job description

READY TO TAKE THE NEXT STEP?

At Moxy, we do hotels differently.

We're social, energetic and full of personality — and we're looking for an experienced Operations Manager to help lead Moxy Belfast City, working hand-in-hand with the General Manager to drive performance, standards and guest experience across the hotel.

This is a senior, hands-on hotel leadership role — second-in-command to the General Manager — with oversight of Front Office, Food & Beverage, Accommodation, Nights and the overall guest journey, and full accountability for the hotel when the GM is off property.

What You'll Do

You’ll:

• Support the General Manager, leading the hotel operation and maintaining a strong, visible presence.
• Drive hotel revenue and profit growth by maximising sales opportunities throughout the property.
• Keep standards high across all operational departments and hold Department Managers accountable.
• Prioritise competing demands and make confident decisions in a fast-paced environment.
• Delegate effectively — knowing what needs done, who should own it and when to follow up.
• Manage your time between the live operation, your team and longer-term priorities.
• Champion the Moxy guest experience and keep the hotel Thoughtful, Spirited and Fun.
• Resolve guest concerns confidently and turn feedback into action.
• Own budgeting, forecasting, cost control and commercial performance alongside the GM and Finance team.
• Lead, coach and develop the management team, supporting recruitment, training and succession planning.
• Ensure safety, security, licensing, GDPR and operational standards are maintained at all times.

What We're Looking For:

Previous senior hotel management experience is essential.

You'll also need:

• Two to three years' experience in a senior hospitality role, ideally as a Deputy General Manager, Operations Manager or Hotel Manager.
• A bachelor's degree in a related field (master's degree highly regarded).
• Excellent time-management and organisational skills.
• A proven ability to prioritise under pressure and deliver through others.
• Strong commercial acumen, with experience of budgets, forecasting and cost control.
• Strong people-leadership, coaching and communication skills.
• An interest in sustainability, with knowledge of one or more key pillars — environment, sustainable products, people or community.
• Flexibility to work across a 24/7 hotel operation.
• Experience within a Moxy, Marriott, lifestyle or select-service hotel would be a bonus.

The Person

You're visible, organised and calm under pressure.

You can step confidently into the General Manager's shoes, balance the big picture with the day-to-day, and bring out the best in the team around you.

You're happy to jump into the operation when needed — but you also know that great leadership means leading through your team, not becoming the team.

WHY MOXY?

Moxy is built around Play, Inclusivity and Authenticity. We want our Crew to bring personality to work and our guests to feel comfortable being themselves.

You’ll also receive:

• Competitive salary
• Marriott hotel discounts
• Pension
• Employee Assistance ProgrammeEducational assistance
• Career development opportunities
• Benefits across the wider MHL Hotel Collection