Operations Manager

Moxy Belfast City; Lisburn; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Marriott hotel discounts

Pension

Employee Assistance Programme

Career development opportunities

Job summary

Moxy Belfast City is seeking an experienced Operations Manager to co-lead the hotel with the General Manager. You will oversee Front Office, Food & Beverage, Accommodation and Nights, ensuring top-tier guest experience and commercial performance.

With 2–3 years in a senior hospitality role and a relevant degree (Master’s preferred), you’ll drive revenue, maintain standards, and mentor a leadership team across 24/7 operations in Belfast city.

Qualifications

• Senior hotel management experience is essential.
• 2-3 years in a senior hospitality role (Deputy General Manager/Operations Manager/Hotel Manager).
• Bachelor’s degree required; Master’s degree highly regarded.
• Excellent time-management and organisational skills.
• Proven ability to prioritise under pressure and deliver through others.
• Strong commercial acumen with budgets, forecasting and cost control.
• Strong people leadership and communication skills.
• Interest in sustainability across environment, product, people or community.
• Flexibility to work across a 24/7 hotel operation.
• Experience with Moxy/Marriott/lifestyle or select-service hotels is a bonus.

Responsibilities

• Lead hotel operation and drive performance across departments.
• Maximise sales opportunities throughout the property.
• Maintain high standards and hold Department Managers accountable.
• Prioritise competing demands and delegate effectively.
• Balance live operation with longer-term priorities.
• Champion the Moxy guest experience and brand values.
• Resolve guest concerns and turn feedback into action.
• Own budgeting, forecasting, cost control and commercial performance with GM and Finance.
• Lead, coach and develop the management team.
• Ensure safety, licensing, GDPR and operational standards are maintained.

Skills

Time management

Prioritisation under pressure

Commercial acumen

People leadership

Communication skills

Sustainability awareness

Flexible approach

Guest experience focus

Education

Bachelor’s degree in related field

Master’s degree (highly regarded)

Job description

READY TO TAKE THE NEXT STEP?

At Moxy, we do hotels differently.

We're social, energetic and full of personality — and we're looking for an experienced Operations Manager to help lead Moxy Belfast City, working hand-in-hand with the General Manager to drive performance, standards and guest experience across the hotel.

This is a senior, hands-on hotel leadership role — second-in-command to the General Manager — with oversight of Front Office, Food & Beverage, Accommodation, Nights and the overall guest journey, and full accountability for the hotel when the GM is off property.

What You'll Do

You’ll:

• Support the General Manager, leading the hotel operation and maintaining a strong, visible presence.
• Drive hotel revenue and profit growth by maximising sales opportunities throughout the property.
• Keep standards high across all operational departments and hold Department Managers accountable.
• Prioritise competing demands and make confident decisions in a fast-paced environment.
• Delegate effectively — knowing what needs done, who should own it and when to follow up.
• Manage your time between the live operation, your team and longer-term priorities.
• Champion the Moxy guest experience and keep the hotel Thoughtful, Spirited and Fun.
• Resolve guest concerns confidently and turn feedback into action.
• Own budgeting, forecasting, cost control and commercial performance alongside the GM and Finance team.
• Lead, coach and develop the management team, supporting recruitment, training and succession planning.
• Ensure safety, security, licensing, GDPR and operational standards are maintained at all times.

What We're Looking For:

Previous senior hotel management experience is essential.

You'll also need:

• Two to three years' experience in a senior hospitality role, ideally as a Deputy General Manager, Operations Manager or Hotel Manager.
• A bachelor's degree in a related field (master's degree highly regarded).
• Excellent time-management and organisational skills.
• A proven ability to prioritise under pressure and deliver through others.
• Strong commercial acumen, with experience of budgets, forecasting and cost control.
• Strong people-leadership, coaching and communication skills.
• An interest in sustainability, with knowledge of one or more key pillars — environment, sustainable products, people or community.
• Flexibility to work across a 24/7 hotel operation.
• Experience within a Moxy, Marriott, lifestyle or select-service hotel would be a bonus.

The Person

You're visible, organised and calm under pressure.

You can step confidently into the General Manager's shoes, balance the big picture with the day-to-day, and bring out the best in the team around you.

You're happy to jump into the operation when needed — but you also know that great leadership means leading through your team, not becoming the team.

WHY MOXY?

Moxy is built around Play, Inclusivity and Authenticity. We want our Crew to bring personality to work and our guests to feel comfortable being themselves.

You’ll also receive:

• Competitive salary
• Marriott hotel discounts
• Pension
• Employee Assistance ProgrammeEducational assistance
• Career development opportunities
• Benefits across the wider MHL Hotel Collection