Operations Manager

Rubicon Recruitment Agency; Moortown; On-site; GBP 54,000 - 66,000; Full time

Job summary

Rubicon Recruitment Agency in the UK is seeking an Operations Manager to shape delivery, safety, and customer outcomes across two sites (Ringwood and Rugby). You will be a decisive, hands-on leader with ownership over installation and survey delivery.

The role requires at least four years of leading multi-site operations, a level-6 degree in a related field, strong health and safety knowledge, and a NEBOSH General Certificate is desirable.

Qualifications

• At least four years leading multi-site operational teams.
• A level-6 degree in administration, business, engineering, or a related field.
• Strong health & safety working knowledge; NEBOSH General Certificate desirable.

Responsibilities

• Own weekly delivery of installation and survey capacity across both sites
• Manage and develop three Installation Managers, plus oversight of surveyors and warehouse teams
• Lead the health & safety audit programme, including site visits and spot checks
• Act as the primary owner of customer complaint handling, end to end
• Deliver weekly and monthly KPI reporting on capacity, quality, and health & safety
• Drive continuous improvement and cost control across field operations

Skills

Leadership

Multi-site Ops

Health & Safety

NEBOSH GC

Education

Level 6 degree

Job description

Operations Manager | Ringwood | Up to £60,000

This is a newly created Operations Manager role at a growing installation and service business, and it's one where you'll genuinely shape how it's done. If you're a decisive, hands-on leader who wants real ownership over delivery, safety, and customer outcomes across two sites, this is a rare opportunity to build something from the ground up.

As an Operations Manager, you will benefit from:

• A newly created role with real scope to define and shape it
• Direct line of report into the Operations Director, with high visibility across the business
• Autonomy to lead your own team of Installation Managers and drive change
• Variety, covering installation, survey delivery, health & safety, and customer complaint resolution
• A cross-site remit spanning Ringwood and Rugby, keeping the role varied and dynamic

As an Operations Manager, your responsibilities will include:

• Own weekly delivery of installation and survey capacity across both sites
• Manage and develop three Installation Managers, plus oversight of surveyors and warehouse teams
• Lead the health & safety audit programme, including site visits and spot checks
• Act as the primary owner of customer complaint handling, end to end
• Deliver weekly and monthly KPI reporting on capacity, quality, and health & safety
• Drive continuous improvement and cost control across field operations

As an Operations Manager, your experience will include:

• At least four years leading multi-site operational teams
• A level-6 degree in administration, business, engineering, or a related field
• Strong health & safety working knowledge, with a NEBOSH General Certificate desirable