Operations Manager

The Rank Group plc; Manchester; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

City centre location

Career development pathways

Team events

People-first culture

Good transport links

Job summary

Grosvenor Casinos in Manchester seeks an Operations Manager to oversee all gaming activities, lead a high-performing team and drive guest experiences in a 24/7 casino environment.

You will work with the General Manager to implement the Grosvenor Business Plan, ensuring compliance and delivering exciting, market-leading guest experiences across table, electronic gaming and poker.

Qualifications

• Proven casino management experience with sales and yield targets.
• Current PML Licence.
• Ability to lead a team and communicate targets clearly.
• Passion for delivering first-class customer experiences.
• Ability to demonstrate company values and compliant behaviours.
• Experience conducting EDD and RG conversations with customers.

Responsibilities

• Oversee all gaming activities across the casino (table, electronic, poker).
• Collaborate with General Manager to drive growth and exceptional guest experiences.
• Lead and develop the casino team to high service standards.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Casino management

Team leadership

Regulatory compliance

Customer service focus

Communication skills

UK gaming knowledge

Job description

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen. Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back. We’re building something special at Grosvenor Casinos. Join us and be part of it.

About Manchester Soames Casino

Grosvenor Casino Soames is a truly distinctive 24 hour venue in the heart of Manchester’s Chinatown, celebrated for its diversity and character. With table gaming, electronic products and a dedicated Mahjong space, it offers something unique for every guest. Our friendly, welcoming team takes real pride in delivering exceptional service in a vibrant, multicultural setting.

Site-Specific Benefits

• Prime city centre location with excellent public transport links, keeping travel easy and flexible.
• Supportive, inspiring leadership that actively champions development and clear career pathways.
• Year round reward and recognition, celebrating effort, achievement and great teamwork.
• Fantastic team experiences, including two full scale team events each year to connect and celebrate together.
• A positive, people first culture where growth, success and enjoyment go hand in hand.

As a Operations Manager, you’ll play a crucial role in ensuring the seamless flow of gaming excitement. You’ll oversee all gaming activities within the casino, including table gaming, electronic gaming, and poker, ensuring each area operates effectively, efficiently, and in accordance with regulatory requirements. Collaborating with the General Manager, you’ll contribute to bringing the Grosvenor Business Plan to life, focusing on enhancing customer excitement, driving business growth, and maintaining an exceptional casino experience for our customers. Your leadership will be instrumental in fostering a culture of excellence among your team, promoting high standards of customer service, and innovating gaming operations that excite and entertain guests.

Skills & Experience Needed:

• Have previous casino management experience, an excellent knowledge of all UK gaming activities and proven success in achieving sales and yield targets.
• Hold a current PML Licence.
• Have a proven track record and ability to lead a team of people and communicate the standards and targets for a successful casino.
• Be people focused with a passion for delivering first class customer experiences.
• Be able to demonstrate the company values and correct behaviours that will support driving our mission to be the most loved Casinos in the UK.
• Have proven experience conducting/recording EDD and RG conversations with customers, ensuring compliance with all regulatory and legislative requirements.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you. At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.