Electronic Gaming Supervisor

Grosvenor Casinos; Brighton; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

50% off food on shift

Premium pay after midnight

Tip sharing across the team

Free on-site parking

On-site team area and changing rooms

Job summary

Grosvenor Casinos Brighton is seeking an Electronic Gaming Supervisor to own the electronic gaming experience and drive performance across our slots and e-gaming functions. You will lead a high-performing team, ensuring brand standards and outstanding customer service while growing revenue and monitoring KPIs.

The role requires adaptability to a 24/7 casino environment, with eligibility to work in the UK and a focus on compliance with UK Gambling Commission rules.

Qualifications

• Casino or Gaming experience in slots or electronic gaming is highly desirable.
• Leadership: motivate and develop a team in a fast-paced gaming environment.
• Customer service excellence with a confident, approachable manner.
• Commercial awareness: interpret KPIs, manage margins, and drive revenue across electronic gaming products.
• Regulatory compliance: solid knowledge of UK Gambling Commission regulations and a Personal Functional Licence (PFL).

Responsibilities

• Lead and develop a high-performing team for slots and e-gaming.
• Ensure brand standards and deliver exceptional customer service on the gaming floor.
• Grow revenue, manage KPIs, and optimise the performance of electronic gaming machines.
• Collaborate with Management and central electronic support teams to optimise operations.

Skills

Casino gaming experience

Leadership

Customer service

Commercial awareness

Regulatory compliance

Job description

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

About Brighton Casino

Grosvenor Casino Brighton is a buzzing, three floor gaming destination in the heart of the city, built for players who love excitement. With 70+ cutting edge slots, classic tables, high stakes gaming, a dedicated poker room and a stylish restaurant, every shift is fast paced, dynamic and unpredictable; no two days are ever the same.

Site-Specific Benefits

• Exceptional team spirit, with a warm, welcoming group who celebrate wins together and support each other through busy nights; reflected in an outstanding 9/10 engagement score and a 71% NPS from loyal guests.
• Everyday perks that matter, including 50% off food on shift, premium pay after midnight and tip sharing across the team.
• Free on site parking plus access to a refurbished team area and changing rooms, giving you a comfortable space to relax and recharge.
• Real career development, with clear progression pathways and opportunities to build skills across gaming,
• A supportive, growth focused culture, with team incentives and management who recognise achievement—helping you feel valued, motivated and excited to be part of something special.

Do you have experience in casinos, slot machines, or electronic gaming?

We are looking for a confident and enthusiastic Electronic Gaming Supervisor to take ownership of the electronic gaming experience and drive performance across our slots and e-gaming function.

In this role, you’ll lead and develop a high-performing team, ensuring brand standards are met while delivering exceptional customer service. You’ll be responsible for growing revenue, managing KPIs, and optimising the performance of our electronic gaming machines.

You’ll work closely with the Management team and our central electronic support team to ensure our slots and e-table games are fully optimised for success in your club.

If you’re ready to take charge and elevate the gaming experience, we want to hear from you.

Skills & Experience Needed

• Casino or Gaming Experience: Proven background in casinos, particularly with slot machines or electronic gaming tables, is highly desirable.
• Leadership Skills: Demonstrated ability to lead, support, and develop a team in a fast-paced gaming environment. Supervisors are expected to motivate staff and maintain high performance standards.
• Customer Service Excellence: Strong customer-facing skills are essential. You should be confident, approachable, and able to create a welcoming and engaging atmosphere on the gaming floor.
• Commercial Awareness: A sharp, analytical mindset with the ability to interpret KPIs, manage margins, and drive revenue growth across electronic gaming products.
• Regulatory Compliance: A solid understanding of UK Gambling Commission regulations & a Personal Functional Licence (PFL) holder.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you’re looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

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