Operations Manager

Amwell Group Practice; London Borough of Islington; On-site; GBP 40,000 - 45,000; Full time

Job summary

Amwell Group is seeking an Operations Manager to support day-to-day management of a GP practice in Islington. You will work closely with the Practice Business Manager and GP Partners to ensure smooth operations, regulatory compliance, and effective IT and site management.

The role requires strong leadership, HR skills, and a proactive approach to improving patient services and practice performance. On-site role with ample stakeholder interaction.

Qualifications

• Experience of working in primary care or NHS.
• Experience of managing teams.
• Experience of dealing with regulatory compliance.
• Experience of CQC compliance.

Responsibilities

• Support the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
• Provide leadership and guidance to all staff, ensuring that they adhere to policy and procedure at all times.
• Implements systems to ensure compliance with CQC regulations and standards.
• Support the complaints process and ensure that staff are fully conversant with the complaints procedure.
• Support with recruitment, including pre-employment checks.
• Oversee the staff induction programme.
• Carry out effective staff appraisals.
• Support the Practice Manager with HR functions.
• Lead the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues.
• Update and act as the focal point for the practice website.
• Review and update templates, ensuring they relate to current practice.
• Market the practice appropriately to ensure patient population is stable or increasing.
• Manage contracts for and highlight issues with maintenance.
• Support the achievement of QOF targets.
• Oversee patient services matters.
• Identify and deliver team training where required.
• Monitor all mandatory training ensuring staff are up to date.

Education

GCSE English or equivalent

Job description

We are awell-established and highly respected GP practice, operating from purpose builtbright modern premises, providing care to 11,000 patients in Islington.

Weare looking for an Operations Manager with excellent interpersonal and organisationskills to join our committed and loyal team and work closely with the PracticeBusiness Manager.

Main duties of the job

Working closely with the Practice Business Manager and GP Partners, therole is responsible for the smooth running of the day-to-day management functions within the practice, ensuring CQCcompliance, premises management, health and safety and IT.

About us

We have 3 GP Partners, 6 salaried GPs and full nursing and admin teams. We are an approved training practice with 6 GP trainers (including 3 GPs with senior Leadership roles in the London Deanery) and we are active in our PCN and GP Federation.

We have been rated as good for all our CQC inspections, took the award for the best undergraduate teaching experience for UCL medical Students last year and have 4.1 stars on our Google Reviews.

There are excellent transport links, including Kings Cross-St Pancras and Euston mainline train stations, Farringdon and Angel tube station within a mile of the practice. We also offer free on-site parking.

Job responsibilities

Supportthe Practice Manager in the day-to-day operations of the practice, ensuringstaff achieve their primary responsibilities

Provideleadership and guidance to all staff, ensuring that they adhere to policy andprocedure at all times

Implementsystems to ensure compliance with CQC regulations and standards

Supportthe complaints process and ensure that staff are fully conversant with thecomplaints procedure

Supportwith recruitment, including pre-employment checks

Overseethe staff induction programme

Carryout effective staff appraisals

Supportthe Practice Manager with HR functions

Leadthe management of the clinical system, ensuring IT security and IG complianceat all times and responding to and resolving all local IT issues

Updateand act as the focal point for the practice website

Reviewand update templates, ensuring they relate to current practice

Marketthe practice appropriately to ensure patient population is stable or increasing

Managecontracts for and highlight issues with maintenance

Supportthe achievement of QOF targets

Overseepatient services matters

Identifyand deliver team training where required

Monitorall mandatory training ensuring staff are up to date

Person Specification

Qualifications

• GCSE English or equivalent

Experience

• Experience of working in primary care or NHS
• Experience of managing teams
• Experience of dealing with regulatory compliance
• Experience of CQC compliance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£40,000 to £45,000 a yearWTE (pro-rata for part-time) minimum 4 days on-site