Operations Manager

QBE Europe; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

A leading insurance company is seeking an Operations Manager for their Cyber Operations team based in London. This key role involves driving process improvements, coordinating initiatives across regions, and ensuring compliance with regulatory requirements, all while fostering a culture of efficiency within a global team.

Qualifications

• Previous experience in operations or program delivery.
• Proven expertise in project management and process improvement.
• Strong skills in stakeholder engagement and change management.

Responsibilities

• Support management in implementing business strategies and ensuring compliance.
• Develop and maintain operational standards for global consistency.
• Monitor service delivery and performance, addressing operational issues.

Skills

Analytical Thinking

Communication

Problem Solving

Stakeholder Management

Operations Management

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

• Location: Sydney & Melbourne (Australia) or London (United Kingdom)

• Type: Permanent, full time

• Hybrid role, happy to talk flexible working

Please note this role could be based in Sydney or Melbourne (Australia), or London (United Kingdom). Please highlight your location preference on your application.

The opportunity

We are seeking an Operations Manager to join our global Cyber Operations team. Reporting directly to the Global Head of Cyber Operations, you will play a pivotal role in coordinating cross-functional initiatives, driving process improvement, and ensuring operational consistency across regions. This role is critical in supporting the implementation of business strategies and maintaining compliance with regulatory requirements.

Your new role

• Support Management in implementing business strategies and ensuring compliance with regulatory requirements.

• Develop, maintain, and enhance operational standards to deliver best practice and global consistency.

• Manage delivery of services to agreed timescales, quality, and budget.

• Drive streamlined team operations by developing and executing operations standards and procedures.

• Monitor and measure service delivery and performance to identify and address areas of risk.

• Anticipate and proactively manage resolution of operational issues.

• Collaborate with key stakeholders to implement solutions and drive ownership of change.

• Develop, deliver, and maintain the appropriate support process, management controls, and reporting as required.

• Lead and manage projects from initiation to completion, ensuring they meet the defined objectives and deliverables.

• Coordinate with cross-functional teams to ensure project alignment with organizational goals.

About you

• Previous experience in operations, transformation or program delivery.

• Proven expertise in program/project management, process reengineering and implementation.

• A continuous improvement mindset.

• Excellent stakeholder engagement skills, with the ability to influence across global teams.

• Experience in communications and change management.

• Familiarity with risk and governance frameworks.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.

As this role is part of a global team we are open to candidates based in Australia or the United Kingdom. For further information on the benefits available in each region please visit the sites below.

• Australian benefits

• United Kingdom benefits

Rewards & Recognition

We are proud to be recognised for creating an inclusive and diverse workforce, which includes:

• Bloomberg Gender Equality Index 2018 – 2023 (global)

• Equileap Top 100 for Gender Equality (global)

• Stonewall 2022 Workplace Equity Index (QBE Europe)

• Gold Employer status for 2019, 2020 & 2021 by the Australian Workplace Equality Index (QBE Australia Pacific)

Apply now

APPLY NOW and let’s make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [e-mail]

Skills:

Analytical Thinking, Communication, Critical Thinking, Impact Evaluation, Intentional collaboration, Managing performance, Operational Audits, Operations Management, Problem Solving, Process Improvements, Project Planning, Risk Management, Stakeholder Management, Team Management, Waterfall ModelApplication Close Date: 08/06/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

About the company

QBE offers business insurance across the globe, with sector specialist products providing flexible, tailored policies to cover even the most unusual risks.

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