Operations Manager, Operative Acquisition

United States Digital Space LLC; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Equity package

Private health coverage

4 days on-site, 1 day remote

Job summary

United States Digital Space LLC is hiring an Operations Manager, Operative Acquisition, to own the operative supply across sortation sites. You will build the funnel, reporting, and automation to scale recruitment, training, and activation as volume grows.

You will write SQL, ship automation, and work hands-on at our sort centres to see how new starters land, with a hybrid on-site/remote work setup in London.

Qualifications

• Growth or operations background with daily supply mindset.
• Proficient in SQL and building dashboards from raw data.
• Experience running a high-volume hiring/onboarding funnel for frontline workers.
• Comfortable with paid acquisition (e.g., Google Ads) for staffing.
• Hands-on automation: triggers for invitations, comms and alerts; quick with new ATS/scheduling tools.
• Understanding of Right to Work checks; demonstrates compliance impact on funnel.
• Clear writing; capable of documenting processes and comms.

Responsibilities

• Own the operative funnel end-to-end from attraction to retention.
• Forecast applicant supply and direct spend to fill gaps.
• Improve qualification and compliance, including Right to Work checks.
• Optimize training capacity and waitlists to keep sessions filled.
• Activate new starters quickly and support shift fill and comms.
• Reduce no-shows and cancellations by addressing root causes.
• Own funnel communications and compliance processes (waitlists, suspensions, shift bookings).
• Build funnel reporting and alerts tracking volumes, conversion, time-to-hire by site.

Skills

Growth & Ops background

SQL

Dashboarding

High-volume hiring

Paid acquisition

Automation

Right to Work checks

Clear writing

Tools

BigQuery

ATS systems

Scheduling systems

Job description

the company is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M) led by deep-tech investors Plural, and a recently closed Series B ($95M), the company is scaling faster than 99% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen

the company's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.

THE TEAM

• ~160 people, around half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first-principles thinking, tight feedback loops and relentless experimentation

The roleEvery parcel through our sort centres is handled by an operative. At peak, we need to hire up to 600 of them a week.

As Operations Manager, Operative Acquisition you'll own operative supply across our sortation sites: enough suitable, trained, compliant and active operatives to fill every shift. You'll build the funnel, reporting and automation that make supply repeatable rather than manual, and keep it ahead of demand as volume rises.

Volumes rise sharply into November and December. Supply, not demand, will be the constraint. This role exists to make sure it isn't.

You'll be the single owner of the operative funnel, working across acquisition (including paid channels), Live Operations, our site teams, and Product and Engineering, who build the integrations the funnel runs on. You'll write SQL, ship automation, and spend time at our sort centres seeing how new starters actually land.

What you'll do

• Own the operative funnel end to end, from applicant attraction through qualification, training, activation and retention
• Keep applicant supply ahead of site demand, forecasting how many applicants, training places and sessions are needed and directing spend where gaps exist
• Improve qualification and compliance, owning Right to Work/KYC and working with Product and Engineering to reduce drop-off and speed up the process
• Optimise training capacity and waitlists, making sure sessions are filled and candidates stay engaged
• Get new starters onto shift quickly, supporting activation, shift fill, communications and low-fill processes
• Reduce cancellations, no-shows and inactivity, using the root causes to improve communications, processes and policies
• Own operative communications and compliance processes, including waitlist messaging, suspensions, strikes and shift-booking comms
• Build clear funnel reporting and alerts, tracking volumes, conversion, time to hire and drop-off by site to identify issues early

Who Will Thrive in this role?

• A growth or operations background. You treat supply as a daily number and act the same day it slips
• Confident in SQL (BigQuery or similar). You build dashboards from raw data, not static trackers
• Experience running a high-volume hiring or onboarding funnel, ideally for a frontline workforce
• Comfortable with paid acquisition, Google Ads or similar, enough to read performance and brief changes when a site runs short
• Hands-on with automation, setting up triggers for invitations, comms and alerts, and quick to get confident in a new ATS or scheduling system
• A working understanding of Right to Work checks, enough to see how checks and re-checks affect the funnel and operative status. Legal owns the detail, but this can't be a blank
• Clear writing. You can write processes, requirements and comms that other teams rely on

Desirable

• Experience onboarding couriers or drivers at a carrier or delivery platform
• Experience working with Product and Engineering on integrations or APIs
• Experience with predictive or candidate-quality modelling
• Experience planning for peak or seasonal demand

Compensation, Benefits & Workplace

Generous equity, richer than 99% of European startups, with annual top-ups to share the company's success

• Private health & dental coverage, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it
• 25 days of holidays
• Enhanced parental leave
• Hardware of your choice
• Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more)

Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote.

Who Thrives at the company?

• Aim with Precision: You define problems clearly and measure your impact meticulously.
• Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
• 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
• All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
• People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
• Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.

the company is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.