Operations Manager

hays-gcj-v4-pd-online; London; On-site; GBP 36,000 - 43,000; Full time

Job summary

A leading university in London is looking for an Operations Manager to oversee the new student residence in the Residential and Catering Services Divisions. This role requires strong team management skills and experience in customer-facing environments, ensuring high-quality services for approximately 4,200 students in their accommodation.

Benefits

Cycle2work Scheme

Season ticket loans

Eyesight tests for VDU users

LSE Gym Memberships

MAC Laptop on campus

Educational discounts

Priority tickets for LSE events

Qualifications

• Experience as a Front of House/Operations Manager in a student hall or hotel.
• Proven team management experience in customer-facing roles.
• Knowledge of Property Management Systems.

Responsibilities

• Manage reception services and staff line management.
• Ensure high standards of service in the new student residence.
• Work closely with third-party facilities providers.

Skills

Team Management

Customer Service

Property Management Knowledge

Job description

A client of ours, a university based in London that specialises in Economics, is looking for an Operations Manager to join their already established Estates team on a permanent basis. You will be working in the Residential and Catering Services Divisions (RCSD) in their brand new Residence for students, which has just opened. Working alongside other major universities in London, you will be part of a core group of outstanding universities providing a quality service to students studying.

Your new company

A university based in London, specialising in Economics, is seeking an Operations Manager to join their Estates team. You will work in the Residential and Catering Services Divisions (RCSD) in their new student residence, which is scheduled to open in Summer 2025. The division manages nine halls, with a total of approximately 4,200 student bed spaces, aiming to offer every first-year student a place in halls, with a target of around 6,000 bed spaces. The division employs over 200 staff and has a turnover of £31 million. The Operations Manager will oversee the day-to-day running of the new residence, working closely with a third-party facilities provider responsible for facilities management. Building a strong relationship with this team will be essential to ensure high-quality service for students.

Your new role

The Operations Manager will be responsible for managing reception services, staff line management, and ensuring high standards of service. The role requires being onsite daily, with working hours from 9 am to 5 pm, Monday to Friday, with some weekend work during peak times such as check-in and check-out weekends. The successful candidate will have experience as a Front of House/Operations Manager in a student hall of residence or hotel, with proven team management experience in a customer-facing environment. Knowledge of Property Management Systems and adherence to health and safety legislation is essential.

What you'll get in return

• Salary package of £36-43k
• Cycle2work Scheme
• Season ticket loans
• Eyesight tests for VDU users
• LSE Gym Memberships
• Give as you earn (tax benefit by donating to a registered charity)
• MAC Laptop on campus
• Educational discounts
• LSE food club app
• Priority tickets for LSE events

Additional information

Please note that if you are not a passport holder of the country for the vacancy, you might need a work permit. All applications should be made via the 'Apply now' button. Do not provide bank or payment details when applying. This job posting was created on 27/06/2025 by TN United Kingdom.