Operations Manager

Allscreens Nationwide Ltd; Leeds; On-site; GBP 52,000 - 76,000; Full time

Job summary

Allscreens Nationwide Ltd. is seeking an experienced Operations Manager to lead our Leeds-based team and oversee financial services operations.

The role focuses on delivering reliable service, regulatory compliance, and ongoing process improvements in a fast-paced environment. You will manage day-to-day operations, drive efficiency, and guide cross-functional collaboration across Compliance, Finance, Customer Services, and IT to achieve strategic objectives.

Qualifications

• Experience as an Operations Manager or Senior Ops in financial services.
• Experience in regulated environments (FCA desirable).
• Proven leadership of high-performing teams.
• Strong organisational and project management skills.
• Excellent communication and stakeholder management.
• Proficiency in Excel and MS Office with reporting experience.

Responsibilities

• Lead and develop the operations team, fostering a high-performance culture.
• Manage daily operational processes to ensure service standards and KPIs are consistently achieved.
• Identify and implement process improvements to enhance efficiency and customer outcomes.
• Monitor operational performance, producing management information and reports for senior stakeholders.
• Ensure compliance with FCA regulations, internal policies, and risk management procedures.
• Collaborate with departments including Compliance, Finance, Customer Services, and IT to deliver business objectives.
• Manage operational risks, escalating issues where appropriate and implementing corrective actions.
• Support business change initiatives, including system implementations and process transformation projects.
• Oversee resource planning and workforce management to meet business demands.
• Drive a culture of continuous improvement and exceptional customer service.

Skills

Leadership

Change management

Project management

Stakeholder management

Analytical thinking

Regulatory compliance

Process improvement

Tools

Excel

MS Office

Reporting tools

Job description

We are looking for an experienced and driven Operations Manager to join a growing financial services organisation based in Leeds/Wetherby. This is an excellent opportunity for a proactive leader who thrives in a fast-paced, regulated environment and is passionate about delivering operational excellence, improving processes, and leading high-performing teams.

As Operations Manager, you will oversee day-to-day operational activities, ensuring efficient service delivery, regulatory compliance, and continuous improvement across the business.

Key Responsibilities:

• Lead and develop the operations team, fostering a high-performance culture.
• Manage daily operational processes to ensure service standards and KPIs are consistently achieved.
• Identify and implement process improvements to enhance efficiency and customer outcomes.
• Monitor operational performance, producing management information and reports for senior stakeholders.
• Ensure compliance with FCA regulations, internal policies, and risk management procedures.
• Collaborate with departments including Compliance, Finance, Customer Services, and IT to deliver business objectives.
• Manage operational risks, escalating issues where appropriate and implementing corrective actions.
• Support business change initiatives, including system implementations and process transformation projects.
• Oversee resource planning and workforce management to meet business demands.
• Drive a culture of continuous improvement and exceptional customer service.

About You:

• Previous experience in an Operations Manager or Senior Operations role within financial services.
• Strong knowledge of working within a regulated environment (FCA experience desirable).
• Proven experience leading and developing teams.
• Excellent organisational and project management skills.
• Strong analytical and problem-solving abilities.
• Experience improving operational processes and delivering change.
• Outstanding communication and stakeholder management skills.
• Proficiency in Microsoft Office, particularly Excel, with experience using operational reporting tools.

we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.