Operations Manager

Invictus Group; Hounslow; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

No-cost parking

Job summary

Invictus Group is seeking an experienced Operations Manager to join a leading Facilities Management organisation, overseeing operations across a large and high-profile contract at Heathrow. You will lead day-to-day FM operations, manage engineering teams, maintain safety and compliance, and drive continuous improvement while building strong client relationships.

This permanent role offers a clear career path, structured reporting, and a Monday-to-Friday schedule, with scope for progression

Qualifications

• Experienced FM professional with leadership capability.
• Strong focus on safety, compliance and quality standards.
• Proven ability to manage KPIs, SLAs and budgets.
• Experience overseeing large or complex facilities contracts.

Responsibilities

• Lead and manage day-to-day FM operations across the contract.
• Motivate and support operational and engineering teams.
• Build strong relationships with client and stakeholders.
• Ensure maintenance is delivered to SLAs and KPIs.
• Oversee subcontractors and suppliers for quality and performance.
• Ensure health & safety, compliance and procedures are followed.
• Monitor performance and drive continuous improvement.
• Support reporting, budgeting and commercial performance.
• Handle issues proactively and provide solutions.
• Drive a customer-focused culture on site.

Skills

Leadership

People management

Health & safety knowledge

Stakeholder management

Budgeting & KPIs

Communication skills

Problem-solving under pressure

Job description

Operations Manager – Facilities Management

Salary: £55,000 per annum

Location: Heathrow

Job Type: Permanent

Working Hours: Monday to Friday

We are currently recruiting for an experienced Operations Manager to join a leading Facilities Management organisation, overseeing operations across a large and high-profile contract.

This is an excellent opportunity for an experienced FM professional looking to take the next step in their career and work within a complex, fast-paced environment.

The Role:

• Lead and manage day-to-day FM operations across the contract.
• Manage, motivate and support operational and engineering teams.
• Build strong working relationships with the client and key stakeholders.
• Ensure planned and reactive maintenance is delivered within agreed SLAs and KPIs.
• Oversee subcontractors and suppliers, ensuring quality and performance standards are maintained.
• Ensure all health & safety, statutory compliance and company procedures are followed.
• Monitor operational performance and identify opportunities for continuous improvement.
• Support contract reporting, budgeting and commercial performance.
• Manage issues effectively and provide proactive solutions to operational challenges.
• Drive a strong customer-focused culture across the site.

What We're Looking For:

• Proven experience in an Operations Manager, Facilities Manager or similar FM management position.
• Strong Facilities Management background within a complex or large-scale environment.
• Excellent leadership and people management skills.
• Strong understanding of health & safety, compliance and statutory requirements.
• Experience managing client relationships and multiple stakeholders.
• Commercially aware with experience managing KPIs, SLAs and budgets.
• Strong communication, organisational and problem-solving skills.
• A proactive approach with the ability to work effectively under pressure.
• Experience within a critical, aviation, transport, corporate or similarly complex environment would be advantageous.

What's On Offer:

• £55,000 salary
• Permanent position
• Monday to Friday
• Opportunity to work on a high-profile and complex FM environment
• Excellent opportunity for career development and progression