Operations Manager

LLOYD'S REGISTER INTERNATIONAL; High Wycombe; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Pension 5%

Life assurance 3x salary

Online GP

26 days leave

Maternity/paternity/adoption leave

Sick pay

Blue Light discounts

Job summary

Florence Nightingale Hospice Charity in Buckinghamshire is recruiting an Operations Manager for Butterfly House to lead day-to-day administration, support clinical teams, and coordinate between FNHC and Buckinghamshire Health Trust.

You will manage staff and volunteers, oversee facilities, IT liaison, and ensure data reporting and service development, with hybrid working and a focus on safeguarding and confidentiality.

Qualifications

• Experience leading, managing and developing staff, with change management ability.
• Excellent IT skills including MS Office and database experience.
• Strong communication and relationship-building skills.
• Experience managing administrative, operational or business support functions.
• Problem-solving skills with ability to improve systems and ways of working.
• Understanding of confidentiality, safeguarding, data protection & GDPR; maintain professional boundaries.

Responsibilities

• Lead day-to-day administration that supports clinical and other activity at Butterfly House.
• Manage administration support staff logging referrals, appointments, correspondence and group activities.
• Be the main link between FNHC and BHT on day-to-day running.
• Work with BHT colleagues to align clinical administration with NHS systems and requirements.
• Develop clinical services information to measure impact and assist planning.
• Recruit, induct, train and support volunteers; uphold reception standards and confidentiality.
• Liaise with Facilities and IT to keep Butterfly House safe, organised and welcoming.

Skills

Staff leadership

IT skills

Communication

Administration

Problem solving

Data protection

Tools

Microsoft Office

Database systems

Job description

We are seeking an Operations Manager to join our friendly team at Butterfly House.

• The Operations Manager will ensure Butterfly House runs efficiently and cohesively. Managing two part-time staff plus volunteers.
• They will be the main link between Florence Nightingale Hospice Charity (FNHC) and Buckinghamshire Health Trust (BHT) on the day-to-day running and future development of Butterfly House.
• Ensure clinical teams have the admin support needed to care for more patients;
• Ensure FNHC and BHT have the data needed to measure impact, assist future planning and assist with funding applications.
• Contribute to the integration of patient services at the Florence Nightingale Hospice and Butterfly House.
• Contribute to capital projects at Butterfly House that ensure spaces meet patient needs.

What will I be doing?

Duties will include (but are not limited to):

Operational management, administration and team leadership

• Lead the day-to-day administration that supports clinical and other activity at Butterfly House.
• Manage the administration support staff who support Butterfly House clinicians by logging referrals, appointments, correspondence and group activities.

Partnership working with BHT

• Be the main link between FNHC and BHT on the day-to-day running.
• Work with BHT colleagues to align clinical administration with NHS systems and requirements.

Development of Clinical services

• Ensure FNHC and BHT have accurate and up to date service information to measure impact and assist future planning.
• Assist with the future planning of services and groups.

Volunteers (mainly Reception & Bistro)

• Work with the Volunteer Engagement Team to recruit, induct, train and support volunteers.
• Ensure Reception standards, confidentiality, safeguarding requirements and customer service expectations are consistently maintained.

Facilities and IT Liaison (No Direct Management Responsibility)

• Work with Facilities and IT colleagues to help keep Butterfly House safe, organised and welcoming.
• Liaise on operational issues affecting site functioning, workplace requirements, office resources and service continuity.

About You

Essential skills, knowledge and experience:

• Experience leading, managing and developing staff, with the ability to support through change.
• Excellent IT skills, including Microsoft Office and database experience.
• Strong communication and relationship-building skills.
• Experience managing administrative, operational or business support functions.
• Practical problem-solving skills, with experience improving systems and ways of working.
• Understanding of confidentiality, safeguarding, data protection & GDPR; maintain professional boundaries.

Desirable experience:

• Experience in charity, hospice, healthcare or partnership settings.
• Experience supervising or coordinating volunteers.
• Understanding of patient experience and compassionate communication.

For You

• Workplace pension – 5% ER contribution (with an option to increase to 6%)
• Employee life assurance – 3 x salary
• Access to a 24/7 online GP and a range of other health and wellbeing services.
• 26 days annual leave plus statutory holidays (increasing by a day a year up to 5 years’ service)
• Enhanced maternity/paternity/adoption leave.
• Generous company sick pay allowance.
• Membership of the Blue Light scheme, offering a wide range of discounts.

Hybrid & Flexible working

We’ll do everything we can to help you find a healthy work-life balance. Depending on the role people can sometimes work flexible work patterns, from home or part-time. We are always happy to explore options to help your work-life balance.

Employee Assistance Programme

You will have unlimited access to a 24-hour free, confidential telephone helpline. This service gives you free advice on a wide variety of issues such as legal advice, information and where appropriate, face-to-face counselling.

Tea, Coffee & Cake

Free tea, coffee and milk in our offices and shops and, more often than not, superb cakes and bakes from our generous volunteers and supporters.

Keeping you Informed

Regular employee updates and a monthly e-bulletin to ensure employees feel involved, informed and listened to.

Florence Nightingale Hospice Charity is committed to being an inclusive employer and we welcome applications from all parts of the community, especially those in underrepresented groups.