Operations Manager — Flexible Hours & Hospice Partnerships

Florence Nightingale Hospice; High Wycombe; Hybrid; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Workplace pension

Life assurance

Online GP & wellbeing services

Annual leave

Job summary

Florence Nightingale Hospice Charity in High Wycombe is seeking an Operations Manager to oversee Butterfly House. You will lead day-to-day administration and supervise two part-time staff plus volunteers, ensuring smooth operation and strong coordination with partners.

The role focuses on supporting clinical teams, managing admin processes, and coordinating with NHS systems while contributing to service development and capital projects to meet patient needs.

Qualifications

• Experience leading and developing staff and managing change.
• Excellent IT skills, including Microsoft Office and database experience.
• Strong communication and relationship-building abilities.
• Experience managing administrative or operational support functions.
• Understanding of confidentiality, safeguarding, and GDPR.

Responsibilities

• Lead day-to-day administration to support clinical activity at Butterfly House.
• Manage administration support staff handling referrals, appointments and communications.
• Be the main link between Florence Nightingale Hospice Charity and Buckinghamshire Health Trust.
• Ensure clinical services have accurate service information for planning.
• Recruit, induct and support volunteers with the Volunteer Engagement Team.
• Liaise with Facilities and IT to keep Butterfly House safe and welcoming.

Skills

Staff management

IT skills

Communication

Data protection

Tools

Microsoft Office

Job description

Florence Nightingale Hospice Charity in High Wycombe is seeking an Operations Manager to oversee Butterfly House. You will lead day-to-day administration and supervise two part-time staff plus volunteers, ensuring smooth operation and strong coordination with partners.

The role focuses on supporting clinical teams, managing admin processes, and coordinating with NHS systems while contributing to service development and capital projects to meet patient needs.