Operations Manager

Thatz International; High Street; Vor Ort; GBP 70.000 - 105.000; Vollzeit

Zusammenfassung

Thatz International Pte Ltd is seeking an Operations Manager to lead IT project delivery and day-to-day services across client accounts. You will balance governance with operational excellence,Manage vendor relationships and ensure security and compliance while guiding strategic technology recommendations.

You will oversee Azure-based environments, licensing, incident management, and service reviews, driving continuous improvement and client satisfaction.

Qualifikationen

• Bachelor Degree in Computer Science/Engineering, IT, or related field.
• 5+ years in senior operations, IT service delivery, or technology management role.
• Proven track record delivering multiple IT infrastructure, cloud, and business tech projects.
• Experience managing enterprise IT operations, SLA governance, incident management and reporting.
• Experience overseeing vendor managed services (Azure Virtual Desktop or similar).
• Experience with Microsoft 365, Azure subscriptions, licensing and asset governance.
• Strong cybersecurity operations knowledge, IAM, vulnerability management and regulatory alignment.
• Excellent leadership, communication, and client engagement skills.

Aufgaben

• Lead governance and delivery of multiple IT infrastructure and business technology projects on time and within budget.
• Oversee implementation, testing, deployment, and transition of IT solutions with change management.
• Manage day-to-day IT operations across client accounts with high service availability and SLA adherence.
• Govern vendor managed Azure Virtual Desktop environment ensuring security, capacity, and contractual obligations.
• Manage software licensing across environments, renewals and asset governance.
• Lead vendor management including performance, contracts, negotiations, risk and service improvements.
• Oversee cybersecurity operations, incident response, IAM, and regulatory compliance.
• Build strong client relationships, conduct service reviews, and provide strategic technology advice.
• Develop governance docs, reporting, and KPIs to drive operational excellence.
• Collaborate with Deputy Director and stakeholders to identify improvements and growth.

Kenntnisse

Leadership

Stakeholder management

Client engagement

IT service delivery

Incident management

Vendor governance

Cybersecurity operations

Azure/AVD experience

Project management

Agile/Waterfall/hybrid

Ausbildung

Bachelor degree in CS/Engineering/IT

Tools

Microsoft Project

Jira

Smartsheet

Jobbeschreibung

Join Our Team at Thatz International Pte Ltd

Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd,we are committed to identifying exceptional talents to drive the growth of our Next-Generation digital solutions and services in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you!

Our CORE VALUES:

• Integrity
• System
• Consistency
• Forward Looking
• Humanity,and
• Environmental Friendly

Operations Manager

Work Location: Central,Singapore

Job Type: 3 years Contract,subject to renewal

About the Role:

The Operations Manager is responsible for leading the successful delivery of IT projects while ensuring the smooth operation of day to day IT services across a portfolio of client accounts. This client facing role oversees operational service delivery, vendor managed environments, software licensing, vendor relationships, and cybersecurity operations,balancing strategic initiatives with operational excellence. Working closely with internal teams, clients, and external vendors, the Operations Manager ensures technology services and projects are delivered consistently, efficiently, and to the highest standards of quality and governance.

Primary Responsibilities:

1. Lead the planning, governance, and successful delivery of multiple IT infrastructure, business, and technology projects, ensuring they are completed on time, within scope, and within budget.
2. Oversee the implementation, testing, deployment, and transition of new IT solutions, ensuring effective change management, quality assurance, and seamless handover to operational support.
3. Manage day to day IT operations across assigned client accounts, ensuring high service availability, SLA compliance, effective incident management, and continuous service improvement.
4. Govern the performance and delivery of the vendor managed Microsoft Azure Virtual Desktop (AVD) environment, ensuring service quality, security, capacity, and contractual obligations are consistently achieved.
5. Manage software licensing across client and internal environments, ensuring compliance, optimization, timely renewals, and effective governance of software assets.
6. Lead the management of technology vendors and service providers, including performance monitoring, contract governance, commercial negotiations, risk management, and service improvement initiatives.
7. Oversee cybersecurity operations and governance, including vulnerability management, incident response, identity and access management, regulatory compliance, and continuous enhancement of the organization’s security posture.
8. Build and maintain strong client relationships by acting as the primary operational advisor, leading service reviews, communicating project and operational performance, and providing strategic technology recommendations.
9. Develop and maintain operational standards, governance frameworks, documentation, reporting, and performance metrics that drive consistency, accountability, and operational excellence across the Technology team.
10. Work closely with the Deputy Director, internal teams, and external stakeholders to identify opportunities for continuous improvement, operational efficiency, service growth, and long term client success.
11. Perform other related tasks as when required.

Job Requirements:

• A Bachelor Degree in Computer Science/Engineering, Science, IT, Engineering or related field.

• Minimum 8 years of progressive IT experience, including at least 5 years in a senior operations, IT service delivery, or technology management role within a managed services, IT solutions, or consulting environment.
• Proven track record of successfully managing and delivering multiple concurrent IT infrastructure, cloud, and business technology projects with accountability for scope, budget, timelines, and stakeholder engagement.
• Strong experience managing enterprise IT operations, including service delivery, SLA governance, incident management, operational reporting, and continuous service improvement across multiple client environments.
• Demonstrated experience overseeing vendor managed services, particularly Microsoft Azure Virtual Desktop (AVD) or similar cloud based end user computing platforms, with responsibility for vendor governance and performance management.
• Experience managing software licensing, Microsoft 365 and Azure subscriptions, vendor relationships, contract governance, procurement, and technology asset compliance.
• Solid understanding of cybersecurity operations, including vulnerability management, incident response, identity and access management, and security governance aligned with industry standards and regulatory requirements.
• Strong working knowledge of Microsoft Azure, Microsoft 365, Azure Virtual Desktop, Microsoft Entra ID, Microsoft Intune, Exchange Online, and Microsoft Defender.
• Proficiency in project management methodologies such as Agile, Waterfall, and hybrid delivery models, supported by experience using tools such as Microsoft Project, Jira, Smartsheet, or equivalent.
• Excellent leadership, communication, stakeholder management, and client engagement skills, with the ability to build trusted relationships, influence senior stakeholders, and deliver strategic technology advice in a client facing environment.

Shortlisted candidates will be contacted.

Equal Opportunity Employer:

We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.

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