IT Operation Technician

BANSI GLOBAL SOLUTIONS LTD; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

BANSI GLOBAL SOLUTIONS LTD is seeking an IT Operations Technician to maintain and secure the company’s IT infrastructure, including servers, workstations, and networks. You will monitor daily operations, resolve issues, and support users with technical assistance.

The role emphasizes incident management, system updates, cybersecurity measures, backups, and documentation. You will collaborate with IT staff to improve performance, reliability and protect data, while following best practices and

Qualifications

• Relevant qualification in Information Technology, Computer Science, Computer Networking or related discipline, or equivalent practical experience.
• Knowledge of Windows operating systems, Microsoft 365, hardware and common business software.
• Understanding of networking fundamentals: TCP/IP, DNS, DHCP, LAN and wireless connectivity.
• Experience diagnosing and resolving hardware, software and network issues.
• Understanding of cybersecurity, system updates, data protection and backup procedures.
• Familiarity with IT service management, helpdesk systems and support processes.
• Strong analytical, troubleshooting and problem-solving abilities.
• Excellent communication, organisational and time-management skills.

Responsibilities

• Monitor, maintain and support the organisation's IT infrastructure (servers, workstations, OS, storage and network equipment).
• Diagnose and resolve hardware, software, network and system issues for employees and users.
• Support LAN/Wi‑Fi connectivity and related network infrastructure for stable, secure access.
• Install, configure and maintain hardware and software per standards.
• Assist with cybersecurity measures, patches, access controls and monitoring.
• Perform data backups, verify integrity and support disaster recovery procedures.
• Record, prioritise and resolve incidents and service requests; maintain records.
• Monitor performance and assist with updates, upgrades and infrastructure improvements.
• Create and manage user accounts and access permissions.
• Maintain IT asset inventories and technical documentation; provide regular system reports.

Skills

Windows OS

Microsoft 365

Networking basics

Troubleshooting

Cybersecurity basics

IT service management

Documentation

Helpdesk tools

Education

Bachelor's degree in IT/CS/Networking or equivalent

Job description

We are seeking a highly motivated, technically skilled and detail-oriented IT Operations Technician to join our organisation. The successful candidate will play an important role in ensuring the smooth operation, maintenance, security and reliability of the company's IT infrastructure, computer systems, networks and associated technologies.

The IT Operations Technician will be responsible for monitoring daily IT operations, identifying and resolving technical issues, maintaining hardware and software systems, supporting network connectivity and ensuring that essential IT services remain operational with minimal disruption.

The role also involves providing technical assistance to employees and business users, managing IT support requests, performing system updates, maintaining accurate technical records and assisting with the implementation of new technologies and infrastructure improvements.

The successful candidate will work closely with IT professionals, management and other departments to maintain efficient IT operations, strengthen system performance, support cybersecurity measures and contribute to the organisation's overall business objectives.

Key Roles and Responsibilities

IT Infrastructure Monitoring and Maintenance: Monitor, maintain and support the organisation's IT infrastructure, including servers, workstations, operating systems, storage devices and network equipment, ensuring reliable performance and availability.

Technical Support and Troubleshooting: Diagnose and resolve hardware, software, network and system-related issues, providing timely technical assistance to employees and users while minimising operational disruptions.

Network Administration and Connectivity: Support the configuration, maintenance and troubleshooting of local area networks (LAN), wireless networks, routers, switches and related network infrastructure to ensure stable and secure connectivity.

System Installation and Configuration: Install, configure, test and maintain computer hardware, operating systems, software applications and IT equipment according to organisational requirements and technical standards.

Cybersecurity and System Protection: Assist with implementing IT security procedures, antivirus protection, software patches, access controls and system monitoring to protect company information and reduce cybersecurity risks.

Data Backup and Recovery: Perform and monitor routine data backups, verify backup integrity and assist with data recovery and disaster recovery procedures to maintain business continuity.

IT Incident and Service Management: Record, prioritise, investigate and resolve technical incidents and service requests, escalating complex issues to senior IT personnel and maintaining accurate support records.

System Performance and Updates: Monitor system performance, identify potential technical problems, carry out preventive maintenance and assist with software upgrades, security updates and infrastructure improvements.

User Account and Access Management: Assist with creating, modifying and disabling user accounts, managing system permissions and supporting secure access to company applications and IT resources.

Documentation and Operational Reporting: Maintain accurate IT asset inventories, technical documentation, maintenance logs and incident reports, while providing regular updates on system performance and operational issues.

Relevant qualification in Information Technology, Computer Science, Computer Networking or a related technical discipline, or equivalent practical experience.Good understanding of Windows operating systems, Microsoft 365, computer hardware and common business software.Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN and wireless connectivity.Experience diagnosing and resolving hardware, software and network-related technical issues.Understanding of cybersecurity principles, system updates, data protection and backup procedures.Familiarity with IT service management, helpdesk systems and technical support processes.Strong analytical, troubleshooting and problem-solving abilities.Excellent communication, organisational and time-management skills.Ability to work independently and collaboratively while managing multiple technical priorities.