Operations Manager

Boden Group; Hatfield; Hybrid; GBP 50,000 - 62,000; Full time

Benefits offered by this job

Hybrid working

Pension with employer contribution

Private medical including dental and?

Life insurance

Employee Assistance Programme

Salary sacrifice schemes

Gym and retailer discounts

Job summary

Boden Group is seeking an experienced Operations Manager in Hatfield to oversee day-to-day service delivery across a large residential estate. You will manage outsourced FM partners, monitor performance and ensure compliance with PPP/PFI obligations while supporting asset lifecycle projects.

The role offers hybrid working, a clear path to impact, and close collaboration with clients and internal teams. Strong budgeting, risk, and stakeholder skills are essential.

Qualifications

• 3+ years' experience in FM, operations, contracts, estates or similar role.
• Experience managing outsourced FM providers and service performance.
• Knowledge of PPM, statutory compliance and asset management.
• Commercial awareness including budgets and CAPEX.

Responsibilities

• Lead day-to-day operational and FM service delivery across the estate.
• Manage outsourced FM providers, contractors and service performance.
• Monitor PPM delivery, statutory compliance, SLAs and defect resolution.
• Support lifecycle planning, capital works and asset improvement projects.
• Interpret and monitor PPP/PFI contractual obligations.
• Manage budgets, CAPEX, operational costs and reporting.
• Use FM and helpdesk data to identify improvements.
• Build relationships with clients, boards and stakeholders.
• Support ESG initiatives and long-term asset sustainability.
• Lead operational response to incidents and emergencies.

Skills

FM management

Contract management

Budgeting

Stakeholder management

Education

FM qualification

Engineering or project management qualification

Tools

PPM knowledge

Asset management

Job description

Are you an experienced Operations, Contracts or Estates Manager looking for a role with genuine ownership and influence? A leading organisation is seeking an Operations Manager in Hatfield to oversee day-to-day service delivery across a large, complex residential estate.

Do you have the right skills and experience for this role Read on to find out, and make your application.

You’ll manage outsourced FM partners, monitor contractual performance and work closely with key stakeholders to ensure the estate remains compliant, efficient and delivers an excellent experience for its residents.

The Role As The Operations Manager, You’ll

• Lead day-to-day operational and FM service delivery across the estate.
• Manage outsourced FM providers, contractors and service performance.
• Monitor PPM delivery, statutory compliance, SLAs and defect resolution.
• Support lifecycle planning, capital works and asset improvement projects.
• Interpret and monitor PPP/PFI contractual obligations.
• Manage budgets, CAPEX, operational costs and commercial reporting.
• Use FM and helpdesk performance data to identify improvements.
• Build strong relationships with clients, boards, FM partners and internal stakeholders.
• Support ESG initiatives and long-term asset sustainability.
• Lead the operational response to incidents and out-of-hours emergencies when required.

You To be successful, you’ll bring:

• 3+ years' experience within FM, operations, contracts, estates or a similar role.
• Experience managing outsourced FM providers and service performance.
• Strong knowledge of PPM, statutory compliance and asset management.
• Commercial awareness, including experience with budgets, CAPEX and operational costs.
• Strong stakeholder management and influencing skills.
• The confidence to make decisions within a fast-paced operational environment.
• Experience within PPP/PFI, Higher Education, student accommodation or complex estates would be highly advantageous.
• A relevant FM, engineering or project management qualification would be beneficial.

What's in it for you?

• Up to £56,000
• 37.5 hours per week, Monday to Friday
• Hybrid working with up to 2 days per week from home
• 25 days' annual leave + bank holidays
• Pension with up to 9% employer contribution
• Private medical including dental and optical
• Life insurance and Employee Assistance Programme
• Salary sacrifice schemes
• Gym and retailer discounts