Operations Manager

Rank Group; Greater London; Hybrid; GBP 52,000 - 72,000; Full time

Job summary

Rank Group in the United Kingdom is seeking an Operations Manager to support the General Manager in overseeing all aspects of the casino. This role blends operational efficiency with exceptional guest hosting and a 24/7 environment.

You will drive compliance, lead a team, and focus on delivering memorable experiences for guests, with flexibility for night shifts and weekends; candidates must be 18+ and eligible to work in the UK.

Qualifications

• Experience managing a casino floor and gaming operations.
• Ability to lead a team and set performance targets.
• Knowledge of UK gaming activity and compliance standards.
• Comfort with night shifts and weekend work.

Responsibilities

• Oversee all aspects of casino operations with General Manager.
• Ensure compliance with gaming regulations and safety standards.
• Lead and develop front-line teams to deliver guest experiences.
• Drive sales and yield targets through effective operations.

Skills

Casino management

Leadership

Customer service

UK gaming regulations

PML Licence

Job description

As Operations Manager, you’ll support the General Manager in overseeing all aspects of the casino. This multifaceted role combines operational efficiency with exceptional guest hosting.

You’ll ensure gaming activities run smoothly, compliance standards are met, and your team delivers high-quality service. You’ll also take a proactive approach to customer interaction, problem-solving, and creating an inviting, entertaining environment.

This position requires strong leadership, operational expertise, and a passion for delivering memorable experiences. Your ultimate goal is to maintain an atmosphere that keeps guests coming back – driving our mission to excite and entertain.

Skills & Experience Needed:

• Have previous casino management experience, an excellent knowledge of all UK gaming activities and proven success in achieving sales and yield targets.
• Hold a current PML Licence.
• Have a proven track record and ability to lead a team of people and communicate the standards and targets for a successful casino.
• Be people focused with a passion for delivering first class customer experiences.
• Be able to demonstrate the company values and correct behaviours that will support driving our mission to be the most loved Casinos in the UK.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.