Operations Manager

Staycity Group; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Paid family leave (>1 year of service)

Flexible working patterns

Bonus scheme tied to performance and [

Job summary

Staycity Group in London is seeking an experienced Operations Manager to oversee front office, housekeeping, maintenance, revenue and sales across our vibrant aparthotels.

You will lead a diverse team, monitor guest satisfaction, resolve issues promptly and ensure every department operates to Staycity's SOPs and safety standards.

Collaborating with General Manager and Head Office, you will drive performance, optimise costs and contribute to a culture of hospitality excellence.

Qualifications

• 5+ years relevant experience, with prior people management in hospitality.
• Experience in Front Office or Housekeeping operations.
• Knowledge of local market preferred.
• Strong adaptability to guest needs and operational demands.

Responsibilities

• Support the General Manager in running the aparthotel including front office, housekeeping, maintenance, revenue and sales.
• Monitor guest feedback and resolve disputes professionally within guidelines.
• Ensure all departments meet SOP quality standards and budget expectations.
• Foster cross-department collaboration and regular communication.
• Lead project work and ad hoc duties for GM and Head Office.
• Prepare revenue and cost forecasts and report any shortfalls to the GM.
• Motivate and manage a team of direct reports daily.
• Ensure compliance with health & safety and employment laws.

Skills

People management

Front Office experience

Housekeeping experience

Food and Beverage experience

Adaptability

Local market knowledge

Job description

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring an Operations Manager to help shape the Staycity guest journey.

Benefits

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have

• 5+ years relevant experience is preferred, along with previous people management and Front Office or Housekeeping experience
• Experience of Food and Beverage (breakfast and bar)
• Local market knowledge is preferred
• Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.

What you can do for us

• Supporting the General Manager in all aspects of running the aparthotel including front office, housekeeping, maintenance, revenue and sales.
• Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from clients during and after their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued.
• Ensure that all departments operate within the quality standards set out in the SOPs, monitoring and taking action to any feedback within a timely manner
• Work in cooperation with other departments, developing and maintaining good working relationships with colleagues, ensuring that there is regular communication and collaboration across the entire team
• Ability to take on project work and ad hoc duties as requested by the General Manager and Head Office function.
• Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the General Manager any shortcomings as soon as possible
• Manage and motivate a team of direct reports on a daily basis.
• Ensure the hotel complies with all legislation and Staycity Group requirements in regard to H&S and employment law.

Join us and be part of the journey.