Operations Manager

Leisure People; Greater London; On-site; GBP 45,000 - 52,000; Full time

Job summary

A leading luxury health club in Surrey is seeking an Operations Manager to oversee daily operations and ensure exceptional member experiences. The ideal candidate will have significant experience in a similar role, strong leadership skills, and a commitment to high standards of service. You will support recruitment, training, and operational responsibilities while promoting a positive team environment. This role offers a competitive salary and the chance to work in a prestigious setting.

Benefits

Competitive salary up to £45,000

Opportunity to work in a luxury health and lifestyle club

Qualifications

• 3 years' experience in a similar operational role.
• Preferably from a luxury Leisure/Hospitality environment.

Responsibilities

• Oversee day-to-day operations and support department managers.
• Ensure effective team communication and member engagement.
• Maintain a clean, safe, and welcoming environment.

Skills

Leadership

Problem Solving

Time Management

Interpersonal Skills

Organizational Skills

Team Working

Attention to Detail

Education

Health & Safety qualifications NEBOSH or IOSH

Tools

Pool & Plant Management

Job description

OPERATIONS MANAGER Surrey - up to £45,000

We are recruiting for a Operations Manager for one of the largest premium family focused health clubs in Surrey providing their members with the finest fitness and sporting facilities, set in acres of land just 30 minutes outside London.

You have to be an experienced and highly motivated Senior Operations Manager who has worked in a similar role, within the luxury health club market.

You will be working alongside and supporting the General Manager team, with the responsibility of:

• The day-to-day operations of The Club and supporting managers in the smooth running of their departments
• Assist with the team recruitment and provide all our employees with in-depth induction, training and knowledge to help provide our members with outstanding customer service and a unique experience
• Ensuring team communication is effective, and employees can develop new ideas and initiatives and remain engaged with the Members club
• Take part in HOD meetings to ensure all departments collaborate across Club timetables, events, and all operations run smoothly
• Maintain a constant presence in the Club, ensuring an outstanding member experience is delivered at all times
• To maintain a clean, safe, and welcoming environment for the enjoyment and welfare of members and employees
• To be an ambassador for the Club whilst promoting wellbeing services in collaboration with Management Team
• Operational responsibilities such as health and safety checks, pool, and plant management
• Creating an environment where employees can achieve their full potential
• Assist in delivering health and safety training, best practice, and Club standards
• Embrace the company's ethos and company values

About you

• 3 years' experience in a similar operational role
• Preferably from a luxury Leisure/Hospitality environment
• Leadership capability, able to delegate effectively and a team player
• An experienced leader able to manage a teams of HODs
• Health & Safety qualifications NEBOSH or IOSH
• Pool & Plant
• Understanding of all compliance and safety standards
• Hands on experience in maintenance and able to roll up your sleeves to support where needed
• Experience in networking and brokering of new relationships is essential
• Excellent interpersonal, time management and organisational skills
• Good team working skills and the ability to lead and motivate a team
• Problem solving and ability to work under pressure essential.
• Superb attention to detail and driven by delivering exceptional standards
• Excellent verbal and written communication skills, along with a passion to deliver a first-class service to our members.
• The ability to think outside the box and be a self-starter is essential for this role.
• An understanding of the leisure, fitness, and hospitality industry with a love of health and wellbeing is desirable but not essential.
• Understands the need for confidentiality.
• Flexible and being willing to work evenings, weekends and holidays (as needed and when applicable).

Benefits

• A great basic salary of up to £45,000
• The opportunity to work in this luxury health and lifestyle club in the heart of Surrey

Interviews available immediately