Operations Manager

Bestway Group; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Pension

30 days annual leave

Onsite parking

Job summary

Bestway Group is seeking an Operations Manager to oversee day-to-day depot operations, ensuring safety, efficiency and a high standard of customer service. You will support the General Manager in achieving KPI targets and drive performance across the depot.

You will lead teams on the shop floor, manage stock and deliveries, and build strong relationships with Head Office and customers. The role requires hands-on leadership, planning, and a proactive approach to continuous improvement.

Qualifications

• Experience in a retail or wholesale environment.
• Strong product knowledge and commercial awareness.
• Confident decision-maker with planning and prioritisation skills.
• Strategic problem-solving and change management abilities.
• Proven track record in delivering excellent customer service.

Responsibilities

• Drive depot performance and achieve KPIs.
• Lead a performance-driven culture and motivate teams.
• Ensure stock management, availability, and depot presentation.
• Drive on-time and in-full deliveries to build customer confidence.
• Reduce order returns by improving delivery accuracy through leadership.
• Ensure excellent customer satisfaction and a consistently positive shopping experience.
• Oversee promotional execution and ensure compliance with standards.
• Build relationships with Head Office, internal teams, customers and stakeholders.
• Ensure policies and Health & Safety regulations are adhered to.
• Deputise for the General Manager when needed to ensure smooth operations.
• Drive productivity by being visible on the shop floor and coaching Team Leaders.
• Plan and manage resources including staffing and temporary labour.
• Manage performance, discipline, and grievances professionally.
• Analyse operational data to identify trends and implement solutions.
• Promote the Customer Satisfaction agenda across the depot.
• Key holder responsibilities.

Skills

Retail experience

Commercial awareness

Decision making

Organisational skills

Problem solving

Leadership

Team building

Verbal communication

Written communication

Active listening

Change leadership

Customer service

Job description

Operations Manager

About the role

We currently have an opportunity for an Operations Manager to join our team. You will be responsible for ensuring the safe, effective, and efficient running of day-to-day depot operations, delivering an excellent experience for customers, colleagues, and stakeholders. You will support the General Manager in achieving and exceeding all depot KPIs, targets, and objectives while driving performance and operational excellence across the depot.

About Bestway

Bestway Group is a diversified multinational family-owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.

Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East.

Responsibilities

• Support the General Manager in driving depot performance and achieving all KPIs and objectives.
• Lead and promote a performance-driven culture, motivating teams to deliver the best results.
• Ensure high standards of stock management, availability, and depot presentation.
• Drive on-time and in-full deliveries to build customer confidence and trust.
• Reduce order returns by improving delivery accuracy through effective leadership.
• Ensure excellent customer satisfaction and a consistently positive shopping experience.
• Oversee promotional execution and ensure compliance with company standards.
• Build strong relationships with Head Office, internal teams, customers, and stakeholders.
• Ensure all company policies, procedures, and Health & Safety regulations are adhered to.
• Deputise for the General Manager in their absence to ensure smooth depot operations.
• Drive productivity by being visible on the shop floor and coaching Team Leaders.
• Plan and manage resources effectively, including staffing and temporary labour requirements.
• Manage people-related matters such as performance, discipline, and grievances professionally.
• Analyse operational data to identify trends and implement solutions to improve efficiency.
• Promote and lead the Customer Satisfaction agenda across the depot.
• Key holder responsibilities.

The Ideal Candidate

• Experience in a retail or wholesale environment.
• Strong product knowledge and commercial awareness.
• Confident decision-maker with the ability to execute effectively.
• Highly organised with strong planning and prioritisation skills.
• Strategic problem-solving skills with the ability to adapt to change.
• Proven track record in delivering excellent customer service and satisfaction.
• Strong leadership and team-building skills.
• Empathetic and empowering leadership style with clear direction.
• Excellent verbal and written communication skills.
• Strong listening skills.
• A champion of change with the ability to drive improvement initiatives.

Benefits

• Competitive salary
• Pension
• 30 days annual leave (including Bank Holidays)
• Onsite parking

Bestway Group is an equal opportunity employer and we value diversity and inclusion.

We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives.

We want strong, diverse teams built from talented individuals with different backgrounds, identities, and experiences.