OPERATIONS MANAGER

Zenrox Healthcare Ltd; Greater London; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Equity

Job summary

Zenrox Healthcare Ltd in London is seeking an experienced operations professional to design and optimize workflows powering its AI-driven marketplace that connects healthcare facilities with medical equipment suppliers.

You will establish supplier onboarding, order management, QA, and SLA metrics across a hybrid office setup. The role offers equity participation and the opportunity to shape operations as the platform scales.

Qualifications

• 4+ years in operations/ marketplace or B2B platforms.
• Strong ability to design and optimize processes.
• Data-driven approach to monitoring performance and decisions.

Responsibilities

• Design end-to-end marketplace operational workflows.
• Manage supplier onboarding from verification to activation.
• Oversee order lifecycle including quotes, tracking and payments.
• Set SLAs and performance metrics for suppliers and teams.
• Build issue resolution processes and escalation paths.
• Monitor health metrics like quote response and customer satisfaction.
• Implement QA processes to maintain platform standards.
• Coordinate with sales, customer success, compliance and engineering.
• Develop playbooks, SOPs and training materials.
• Identify bottlenecks and drive continuous improvement.
• Manage CRM, order management and communication tools.

Skills

4+ years operations management

Process design

Data-driven decision making

Project management

Stakeholder management

Communication with suppliers/customers

Job description

Location: London (Hybrid)

Salary: £45,000 + equity

About Zenrox

Zenrox Healthcare UK is an AI-powered marketplace connecting healthcare facilities with medical equipment suppliers. Our operations team ensures seamless transactions, supplier performance, and exceptional customer experience across our platform.

The Opportunity

Build and optimize operational processes that power our marketplace. You'll establish workflows for supplier onboarding, order management, issue resolution, and quality assurance—ensuring flawless execution as we scale.

What You'll Do

• Design and implement end-to-end marketplace operational workflows
• Manage supplier onboarding process from verification through activation
• Oversee order lifecycle including quote aggregation, supplier communication, order tracking, and payment processing
• Establish SLAs and performance metrics for suppliers and internal teams
• Build issue resolution processes and serve as escalation point for operational challenges
• Monitor marketplace health metrics (quote response times, order fulfillment, customer satisfaction)
• Implement quality assurance processes to maintain platform standards
• Coordinate cross-functionally with sales, customer success, compliance, and engineering teams
• Develop operational playbooks, standard operating procedures, and training materials
• Identify process bottlenecks and drive continuous improvement initiatives
• Manage operational tools and systems (CRM, order management, communication platforms)

What You Bring

• 4+ years operations management experience, preferably in marketplace, e-commerce, or B2B platforms
• Strong process design and optimization skills
• Data-driven approach to performance monitoring and decision-making
• Excellent project management with ability to juggle multiple priorities
• Problem-solving mindset with calm approach to urgent issues
• Experience managing stakeholders across multiple organizations
• Strong communication skills with suppliers, customers, and internal teams
• Comfortable with ambiguity and building processes from scratch

Ideal Background

• Marketplace operations (Amazon, eBay, B2B platforms)
• Healthcare supply chain, procurement, or medical device distribution
• SaaS operations or platform vendor management
• Lean/Six Sigma process improvement methodologies
• Experience scaling operations from startup through growth phase
• Familiarity with workflow automation and operational tools

Why Join Zenrox

• Foundational operations role with significant equity
• Shape operational strategy and processes from day one
• Work with AI technology that automates manual processes
• Opportunity to build and lead operations team as we scale
• Direct impact on customer satisfaction and marketplace quality