Marketplace Operations Lead – Equity & Growth

Zenrox Healthcare Ltd; Greater London; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Equity

Job summary

Zenrox Healthcare Ltd in London is seeking an experienced operations professional to design and optimize workflows powering its AI-driven marketplace that connects healthcare facilities with medical equipment suppliers.

You will establish supplier onboarding, order management, QA, and SLA metrics across a hybrid office setup. The role offers equity participation and the opportunity to shape operations as the platform scales.

Qualifications

• 4+ years in operations/ marketplace or B2B platforms.
• Strong ability to design and optimize processes.
• Data-driven approach to monitoring performance and decisions.

Responsibilities

• Design end-to-end marketplace operational workflows.
• Manage supplier onboarding from verification to activation.
• Oversee order lifecycle including quotes, tracking and payments.
• Set SLAs and performance metrics for suppliers and teams.
• Build issue resolution processes and escalation paths.
• Monitor health metrics like quote response and customer satisfaction.
• Implement QA processes to maintain platform standards.
• Coordinate with sales, customer success, compliance and engineering.
• Develop playbooks, SOPs and training materials.
• Identify bottlenecks and drive continuous improvement.
• Manage CRM, order management and communication tools.

Skills

4+ years operations management

Process design

Data-driven decision making

Project management

Stakeholder management

Communication with suppliers/customers

Job description

Zenrox Healthcare Ltd in London is seeking an experienced operations professional to design and optimize workflows powering its AI-driven marketplace that connects healthcare facilities with medical equipment suppliers.

You will establish supplier onboarding, order management, QA, and SLA metrics across a hybrid office setup. The role offers equity participation and the opportunity to shape operations as the platform scales.