Operations Manager

Malmaison Hotel Du Vin Holdings Limited; Glasgow; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Staff Room Rates

Friends and Family Room Rate (50% off)

35% off dining at Brasseries and Bistr

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral scheme up to £1,500

Quality uniform

Wellness/National Campaign Days

Job summary

Malmaison in Glasgow is seeking an Operations Manager who will lead a sizable team, drive the brand strategy, and focus on exceeding standards while delivering exceptional guest experiences. You will be from the front, setting the example and mentoring your managers to deliver celebrity service.

You will have strong knowledge of food and drink within a large property, a solid grasp of Health & Safety, and experience rolling out E-Learning to teams.

Qualifications

• Experience managing large teams.
• Sound knowledge of food and drink in a similar sized property.
• Health and Safety understanding; rollout of E-Learning to teams.

Responsibilities

• Lead and motivate hotel teams to deliver celebrity service.
• Drive brand strategy across all areas of the business to differentiate Malmaison.
• Maximise F&B revenue by coordinating with department managers and setting the example from the front.

Skills

Team leadership

Food & Beverage knowledge

Health & safety awareness

Job description

OPERATIONS MANAGER – MALMAISON, COMPETITIVE SALARY

Competitive Salary, Full Time Hours

Permanent Contract

Glasgow

Malmaison is looking for a leader in the making. Someone who will understand that running a successful business isn’t just about exceeding the brand standards, or having a super P&L. We want someone who will look after the team and by developing them, will deliver the expectation of celebrity service

You will be 12 months (or less) from running your own hotel and keen to join a brand that will give you the opportunity to shine.

In this Operations Manager role your eye for detail will help you excel, you will love leading and motivating your team and you will be driving the brand strategy in all elements of the business setting Malmaison apart from the competition as a preferred employer and destination to stay, eat and drink.

You will know the market and understand how to maximise F&B revenue within the business by looking at the bigger picture. Managing the detail through your department managers and team will be second nature and leading from the front to set the example is something you are no stranger to.

Ideally you will have had previous experience in managing large teams and you will have a sound knowledge of food and drink in a similar sized property however this isn’t a deal breaker.

A sound understanding of Health and Safety will be beneficial as will having rolled out of E-Learning to previous teams.

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In addition to competitive rates of pay we offer:

Heavily discounted

Staff Room Ratesat Malmaison & Hotel du Vin with rooms available from £65 per night.

Discounted

Friends and Family Room Rate with 50% offbest available rate.

35% off your bill when you dine in our Brasseries and Bistros

Fully funded Apprenticeship programmes that support you in developing your career

High Street Discountson a range of high street shops, experiences, holidays and much much more

Cycle to work scheme – save up to 40% on a wide range of bikes

Healthcare Cash Plans- dental, optical, medical and more available from £5 per month

Referral scheme that pay up to £1,500,just for getting your friends jobs! (*Terms & Conditions apply)

A quality uniform where required

We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more

We work with

Streamgiving instant access to your pay as it’s earned. Stream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary

We also offer

complimentary stayson your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast

We are a proud sponsor of

The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.

Employee Assistance Programme– free, confidential advice available 24/7 to you and your family

Plus on completing your probationary period you will be provided with:

Private Medical Healthcare

Bonus Plan based on clear and transparent KPI’s

Critical Illness cover

Life Assurance

Our Sustainability Goals:

100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK

We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round

We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.

Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.