Operations Manager

Praxis Facilities Management; Glasgow; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a leading facilities management team as an Operations Manager at one of Scotland's iconic shopping centres. You will play a crucial role in ensuring high operational standards and customer satisfaction while managing various FM functions. This position offers a dynamic work environment and the opportunity to lead a dedicated team.

Benefits

25 days holiday per year plus bank holidays

PMI and Healthcare Cash Plan

5% Company Pension Contribution

3x Life Assurance

Qualifications

• Proven experience in managing FM functions in high-footfall environments.
• Strong working knowledge of health & safety legislation.
• Experience in managing budgets and service charge accounts.

Responsibilities

• Oversee daily operational activities to ensure a safe and clean environment.
• Lead and manage FM teams, ensuring compliance with health and safety regulations.
• Manage service charge budget and track operational expenditures.

Skills

Health & Safety Legislation

Operational Management

Customer Service

Team Leadership

Budget Management

Education

NEBOSH or IOSH Managing Safely qualification

Tools

Building Management Systems (BMS)

Microsoft Office

Job description

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About the role:

This is an exciting opportunity to play a key role in the future of one of Scotland’s most iconic shopping centres. Following the recent acquisition of St. Enoch, we are looking for a new Operations Manager to help shape the ongoing success of this trophy asset.

You will support the delivery of outstanding customer service while ensuring a clean, safe, and welcoming environment for visitors, tenants, contractors, and colleagues.

Working closely with the wider centre management team, you will take a lead role in overseeing the centre’s day-to-day operations – including security, cleaning, health and safety, repairs and maintenance, and service charge delivery – ensuring standards are consistently met and budgets are carefully managed.

You will also have overall responsibility for the strategic direction and day-to-day management of planned preventative maintenance (PPM) and reactive programmes. This includes overseeing key supplier contracts and effectively managing the daily operations of the scheme to ensure the ongoing maintenance of the asset and the highest possible standards of presentation.

Accountabilities

• Oversee and coordinate all daily operational activities across the centre to ensure a consistently safe, clean, and well-maintained environment for customers, tenants, and staff.
• Lead and manage directly employed FM teams—including security, cleaning, and maintenance—ensuring high service levels, compliance with statutory obligations, and strong contractor performance where applicable.
• Ensure all health and safety regulations, risk assessments, and compliance frameworks are rigorously followed and regularly reviewed; lead site audits and ensure corrective actions are taken.
• Develop, maintain, and lead the implementation of the site’s emergency preparedness plan, including fire safety, evacuation procedures, business continuity planning, and incident response coordination with emergency services.
• Act as the gatekeeper for all site-specific processes and procedures, ensuring they are up to date, clearly communicated, consistently applied, and understood by all relevant staff and contractors.
• Support the planning and on-site coordination of capital improvement and refurbishment projects, ensuring operational continuity, safety, and minimal disruption to tenants and shoppers.
• Assist in managing the service charge budget by tracking operational expenditures, contributing to procurement decisions, and driving efficiencies and value for money in service delivery.
• Serve as the primary operational liaison for tenants, resolving issues promptly and ensuring compliance with centre policies and lease obligations.
• Act as second-in-command, maintaining operational oversight and effective leadership during the General Manager’s absence, with authority to make day-to-day decisions.
• Manage and mentor front-line staff, driving a culture of performance, service excellence, accountability, and continuous improvement.
• Champion sustainable practices across energy, water, and waste management, contributing to corporate ESG targets and improving the centre’s environmental performance

Skills & Experience

• Proven experience managing FM functions (security, cleaning, maintenance) in a high-footfall environment such as a shopping centre, transport hub, or mixed-use site.
• Strong working knowledge of health & safety legislation, risk assessment, and statutory compliance. NEBOSH or IOSH Managing Safely qualification preferred.
• Experience developing and implementing emergency response plans, including fire safety, evacuations, and major incident coordination.
• Ability to manage and report on operational budgets, service charge accounts, and procurement of contracted services.
• Exposure to supporting capital works, refurbishments or minor works projects with responsibility for operational interface and on-site coordination.
• Experience working directly with commercial tenants, contractors, and internal stakeholders to resolve operational issues and maintain service delivery.
• Demonstrated ability to implement and maintain site-specific processes and procedures, ensuring compliance and consistency.
• Experience managing and developing frontline or FM teams, including performance monitoring, training, and shift coordination.
• Competent in using building management systems (BMS), permit-to-work platforms, and Microsoft Office. CAFM experience is an advantage.
• Previous experience in a retail, leisure, or property management setting with knowledge of shopping centre operational dynamics.

Personal Attributes

• Proactive & Solutions Focused - anticipates problems, takes initiative, and implements practical solutions without waiting for escalation.
• Maintains composure and makes sound decisions during emergencies or high-stress situations.
• Strong Organisational Skills - able to manage multiple tasks, schedules, and deadlines with clarity and precision.
• Attention to Detail – maintains high standards in safety, cleanliness, reporting, and procedural accuracy.
• Hands-On Leadership - willing to be visible, engaged, and present on the shop floor to lead by example.
• Clear Communicator - confident and effective in communicating with staff, tenants, contractors, and stakeholders at all levels.
• Team Player & Supportive Deputy - works collaboratively with the General Manager and other departments, and steps up reliably in their absence.
• Customer & Community-Oriented - understands the importance of a positive customer experience and is aligned with the centre’s role in the wider community.
• Integrity & Accountability - takes ownership of responsibilities and maintains professionalism, trust, and ethical standards.
• Flexible & Adaptable - comfortable in a dynamic, changing environment and able to adjust to evolving demands

About Praxis Facilities Management:

Praxis Facilities Management (“PFM”) provides the necessary on-site services to Praxis Real Estate Management managed properties which includes 300+ directly employed individuals covering management, operations, marketing, security, administration, maintenance, catering and cleaning.

Summary:

This is a fantastic opportunity for someone who thrives in a fast-paced, customer-facing environment and takes pride in delivering high operational standards. You’ll be part of a collaborative team and play a vital role in the ongoing success and presentation of this iconic shopping centre.

Full Job Description available on request

• 25 days holiday per year plus bank holidays
• PMI and Healthcare Cash Plan
• 5% Company Pension Contribution
• 3x Life Assurance

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Facilities Services

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