Operations Manager

Eurest; Glasgow; Presencial; GBP 55.000 - 75.000; Jornada completa

Descripción de la vacante

Eurest, part of Compass Group UK & Ireland, seeks an outstanding Operations Manager to lead the H beauty Champagne Bars across Glasgow, Edinburgh, Essex, Milton Keynes, Chester and Newcastle. You will drive premium service, partner with Harrods and H beauty, and build high-performing teams delivering exceptional guest experiences.

This role focuses on commercial growth, quality assurance, and aligning operations with brand standards across a multi-site portfolio.

Formación

• Proven multi-site operations management experience in hospitality, retail hospitality, hotels, bars, restaurants or premium leisure.
• Experience leading venues across a regional or national portfolio.
• Strong commercial acumen including P&L, budgeting, forecasting and labour cost control.

Responsabilidades

• Lead day-to-day operation of Champagne Bars ensuring service, presentation and standards across all locations.
• Provide hands-on leadership to site managers and front-line teams; foster accountability and collaboration.
• Conduct site visits, reviews and audits to identify improvement opportunities and share best practices.
• Drive sales, profit and margins; manage budgets, forecasting and labour efficiency.

Conocimientos

Multi-site operations management

P&L management

Budgeting & forecasting

Team leadership

Customer service excellence

Commercial acumen

Stakeholder management

Sales growth/upselling

Descripción del empleo

Location: Multi-site – Glasgow, Edinburgh, Essex, Milton Keynes, Chester & Newcastle

Salary: £65,000 per annum + Company Car or Car Allowance

Sector: Premium Retail Hospitality | Luxury Food & Beverage

Lead Luxury. Inspire Excellence. Drive Performance.

Eurest, part of Compass Group UK & Ireland, is looking for an outstanding Operations Manager to lead our H beauty Champagne Bars, working in partnership with Harrods and H beauty to deliver exceptional hospitality across a multi-site portfolio.

Are you a commercially driven hospitality leader with a passion for premium experiences, outstanding service and developing high-performing teams?

This is an exciting opportunity to join Eurest and take ownership of our H beauty Champagne Bar operations, spanning Glasgow, Edinburgh, Essex, Milton Keynes, Chester and Newcastle. You'll bring our Champagne Bar experience to life, ensuring every guest receives the quality, attention to detail and service they would expect from a premium Harrods destination.

If you thrive in a fast-paced, customer-focused environment and have the vision to grow sales, inspire teams and raise standards, this could be your next big move.

What You’ll Be Doing

Operational Leadership

• Lead the day-to-day operation of Eurest's H beauty Champagne Bars, ensuring consistently exceptional service, presentation and operational standards across every location.
• Provide visible, hands-on leadership to site managers and front-line teams, building a culture of accountability, collaboration and continuous improvement.
• Conduct regular site visits, operational reviews and compliance audits, identifying opportunities to improve performance and share best practice.
• Ensure every Champagne Bar delivers a seamless, premium guest experience in line with Harrods and H beauty expectations.

Commercial Growth & Business Performance

• Lead the delivery of sales, profit and margin targets across the portfolio, taking ownership of commercial performance.
• Use financial and operational data to identify trends, manage risks and unlock opportunities for growth.
• Drive revenue through premium beverage sales, food and drink pairings, events and seasonal activations.
• Improve average spend, customer conversion and repeat visits while maintaining outstanding service standards.
• Support budgeting, forecasting and business planning, with a strong focus on labour efficiency, stock control and profitability.

Client & Stakeholder Relationships

• Build strong, collaborative relationships with H beauty, Harrods and Eurest and Compass Group stakeholders.
• Act as the operational lead for all Champagne Bar activity, bringing teams together to deliver shared commercial and service objectives.
• Present performance updates, improvement plans and new business opportunities to senior stakeholders with confidence and credibility.
• Work closely with retail, marketing and beauty teams to create engaging experiences that enhance customer loyalty and maximise sales opportunities.

People Leadership & Development

• Lead, coach and develop site management teams, building capability and creating a strong pipeline of future talent.
• Drive recruitment, succession planning, performance management and colleague engagement across the portfolio.
• Set clear expectations, recognise great performance and support colleagues to deliver their best.
• Lead operational change, new initiatives and service improvements, ensuring teams are engaged, supported and equipped to succeed.

What You’ll Bring

Essential experience

• Proven multi-site operations management experience within hospitality, retail hospitality, hotels, bars, restaurants or premium leisure.
• Experience leading multiple venues across a regional or national portfolio.
• Strong commercial acumen, including P&L management, budgeting, forecasting, labour costs, stock control and financial performance.
• A track record of driving sales growth, improving profitability and enhancing guest satisfaction.
• Excellent people leadership skills, with experience in recruitment, coaching, succession planning and performance management.
• Confidence building relationships with clients and senior stakeholders in customer-facing environments.
• A strong understanding of operational compliance, health and safety, audits and service standards.
• Experience delivering operational change, new concepts, menu launches, site mobilisations or improvement programmes.

Desirable Experience

• Experience in luxury hospitality, premium retail or high-end food and beverage environments.
• Knowledge of Champagne, wine, cocktails and premium beverages.
• Experience with premium brands or destinations such as Harrods, Selfridges, Fenwick, John Lewis, Heathrow VIP, luxury hotels or high-end restaurant groups.
• A WSET qualification or equivalent knowledge of wine, Champagne and premium drinks.
• Experience managing alcohol licensing requirements across multiple sites.
• Experience maintaining consistent brand standards and guest experiences across a multi-site operation.

You’re a confident, visible and inspiring leader who knows how to bring people together and get the best out of every team. You combine a genuine passion for hospitality with a sharp commercial mindset, understanding that exceptional guest experiences and strong financial results go hand in hand.

You’re organised, resilient and comfortable managing competing priorities across multiple locations. You build credibility with senior stakeholders, take ownership of challenges and lead from the front when it matters.

Above all, you’re passionate about creating memorable experiences and delivering the attention to detail that sets premium hospitality apart.

National travel is an essential part of this role, and you’ll be flexible and motivated to support our teams across all locations.

Ready to raise the bar?

If you’re an ambitious, commercially minded operations leader who thrives on delivering exceptional hospitality, inspiring teams and driving results, we’d love to hear from you.

Join Eurest at H beauty and bring your leadership, passion and commercial expertise to create exceptional Champagne Bar experiences across the UK.