Operations Manager

Network Plus; Exeter; On-site; GBP 45,000 - 65,000; Full time

Job summary

Network Plus in Exeter is seeking an Operations Manager to lead the Southwest Water Lead Replacement Programme across Devon, Cornwall and West Dorset. You will ensure safe, quality-delivered works in line with client specifications and reporting requirements, while driving HSEQ compliance within Network Plus processes.

You will manage documentation, site records, planning and forecasting, and oversee subcontract resources to deliver projects on time and within budget.

Qualifications

• Experience in lead replacement, Customer Pipes and Service Pipes.
• Knowledge of resource management, monitoring and control.
• H&S qualification IOSH/NEBOSH/SMSTS or similar.
• NRSWA Regulations knowledge.
• Clean Driving Licence.
• Strong communication and team management skills.

Responsibilities

• Lead a team of supervisors day-to-day on the Lead Replacement Programme.
• Manage programme resources including subcontractors and visiting support.
• Liaise with planning team to ensure efficient resource planning.
• Ensure Street Works Notices are opened and closed promptly.
• Liaise with Project Manager on performance and reporting.
• Adhere to Network Plus SHEQW requirements and process controls.
• Ensure documentation (RAMS, CPP, COSHH, Programme, etc.) is kept up to date.
• Ensure site inductions and toolbox talks are completed effectively.
• Daily liaison with Delivery Manager, Operations and Client Lead.
• Weekly reporting requirements and progress updates.
• Oversee commercial aspects including EW, Instructions and change control.
• Ensure quality processes and water hygiene requirements are followed.
• Plan handover and commissioning of new assets to SWW Operations.
• Arrange and chair weekly meetings.

Skills

Team leadership

HSEQ compliance

Resource planning

Budget management

Project reporting

Stakeholder liaison

CDM/H&S knowledge

No-dig techniques

Communication skills

Driving licence

Team management

Site coordination

Tools

Microsoft Project

Excel

Word

Job description

Description

We are recruiting for an Operations Manager to work on our Southwest Water Lead Replacement Programme across Devon, Cornwall and West Dorset.

Department: South West Water

Location: Exeter

The Operations Manager has accountability for the safe, and quality assured delivery of the programme works in accordance with the client’s specifications and reporting requirements. You are responsible for driving forward the implementation of HSEQ requirements in line with the Network Plus processes and systems and aligned to the requirement of the client.

This role has responsibility for ensuring that documentation, site records, forward planning and forecasting, progress photographs and progress are maintained.

The Operations Manager will ensure all subcontract resources work to Networks Plus HSEQ requirements at all times, ensuring all assets are installed to the correct specification.

Liaison with both planning and street works teams to ensure the efficient delivery of the programme, assisting the Delivery Manager to maintain optimal performance in delivery of the works through planning to final installation.

Reporting and management of physical progress and financial status on projects.

Key Responsibilities

• Manage a team of supervisors day to day managing the Lead Replacement Programme.
• Manage programme resources to meet the successful delivery of the project including subcontractors and visiting support.
• Liaise with the planning team to ensure efficient planning of resources.
• Ensure Street Works Notices are opened and closed in a timely manner.
• Liaise with Project Manager in relation to performance and reporting.
• Adhere to Network Plus SHEQW requirements.
• Ensure all documentation is completed and kept up to date (RAMS, Waste Management, CPP, COSHH, Programme, Street works notices, Comms etc.).
• Ensure site inductions and toolbox talks are completed effectively.
• Day to day liaison with Network Plus Delivery Manager, Operations and Client Lead.
• Weekly reporting requirements.
• Manage commercial success of project including EW, Instructions and change control.
• Ensure quality processes and water hygiene requirements are complied with.
• Plan and manage handover and commissioning of new assets to SWW Operations.
• Arrange and chair weekly meetings.

Experience and Qualifications

• Experience of lead replacement, Customer Pipes, Service Pipes and Internals.
• Knowledge of relevant management techniques (resource management, monitoring and control).
• Knowledge of relevant no dig techniques.
• H&S Qualification IOSH/NEBOSH/SMSTS or similar.
• NRSWA Regulations.
• Financial awareness.
• Excellent knowledge and understanding of Work Regulations, CDM 2015 H&S at Work Act 1974.
• Competence, knowledge and experience in excavations and service avoidance.
• Good verbal communication skills.
• Good team management and communication skills.
• Good Computer Skills – Word, Excel, Microsoft Project etc.
• Clean Driving Licence.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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