Operations Manager

NHS; Driffield; On-site; GBP 55,000 - 60,000; Full time

Job summary

The Park Surgery, located in Driffield, seeks a highly motivated Operations Manager to lead operational and HR functions. This key leadership role involves ensuring compliance with NHS contractual obligations and fostering a high-quality, patient-centered healthcare environment. Candidates should have strong people leadership skills, relevant management qualifications, and a commitment to excellent service delivery.

Qualifications

• Management experience in healthcare or similar size organisation.
• Strong people leadership and coaching skills.
• Basic financial literacy and understanding of practice accounts.

Responsibilities

• Oversee HR functions and ensure compliance with NHS contractual obligations.
• Lead recruitment processes and develop training programs.
• Ensure effective communication and engagement among staff and stakeholders.

Skills

Leadership

Conflict Management

Customer Service

Negotiation

Education

Relevant management qualification

Relevant HR qualification

Tools

Microsoft Office Suite

Job description

Job summary

The Park Surgery is seeking a highly motivated and capable Operations Manager to support the ongoing delivery of high-quality, efficient, and patient-centred care. This is a key leadership role, working closely with the Practice Manager and wider management team to ensure the smooth running of all operational and administrative functions within the practice.

You will be responsible for ensuring the practice complies with all NHS contractual obligations while also ensuring we comply with CQC regulations.

You will be responsible for the day to day HR functions within the Practice, training, management and patient communications. You will also lead on all practice meetings ensuring essential communication is shared with the relevant colleagues.

You will lead on and manage all aspects of human resources and recruitment processes for The Park Surgery. This role is responsible for developing and executing effective recruitment strategies, overseeing the full on boarding process and providing key HR functions including employee relations, performance management and compliance.

Main duties of the job

You'll need to be an inspirational leader and great line manager.

Putting delivery of high quality services at the forefront of what you do, ensuring excellence in communication and engagement of staff, service users and stakeholders.

Enabling all staff within the practice to understand the strategic direction and encouraging their contribution to its development.

Fostering effective communications and staff involvement.

Manage staff in line with policies and procedures. Leading for HR within the practice.

Corporate Governance including policy development, structure development to support organisational function, facilitate internal meetings to support CQC requirements as well as operational service delivery at the practice.

About us

Also known as the Capital of the Wolds, Driffield is a thriving market town and a national centre for agriculture, annually holding one of the largest agricultural shows in Britain.

The Park Surgery, located close to the town centre, is a 15,000 patient, purpose-built, dispensing practice with 3 GP partners and 54 members of staff and a good CQC rating. We also have a branch surgery in the picturesque village of Nafferton. We are lucky to have a multidisciplinary clinical team with a culture of staff development and a focus on teaching. We are a teaching practice with a number of GP registrars, Foundation 2 doctors and strong ties with the local medical school. The Practice is part of the Wolds and Coast PCN.You will be supported by the Practice manager, Finance Officer and the Department Heads.

Details Date posted

06 June 2025

Pay scheme

Other

Salary

£55,000 to £60,000 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A2222-25-0009

Job locations

6 Eastgate North

Driffield

YO25 6EB

Job description Job responsibilities

Job Responsibilities

People Leadership

Oversee the recruitment and retention of staff and provide a general personnel management service

Evaluate, organise and oversee staff induction and training, and ensure that all staff are adequately trained to fulfill their role

Develop and implement effective staff appraisal and monitoring systems

Support and mentor staff, both as individuals and as team members

Implement effective systems for the resolution of disputes and grievances

Keep abreast of changes in employment legislation

Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)

Provide appropriate support and motivation to the team.

Work effectively as a member of the management team.

HR Support first line adviser on the day to day queries, grievances and HR Matters

Employment law handle sensitive legal issues and be knowledgeable of legislative changes.

Investigation & disciplinary process plan, conduct or support managers, chair and document cases end to end.

Service and Quality Leadership

Assess own performance and take accountability for own actions

Manage own time, workload and resources

Effective communications with the front line, listening and communicating messages from the front line up to the Partners.

Challenging the status quo and leading on the development of workforce plans.

Establish excellent working relationships with clinicians at all levels

Lead on the delivery of all aspects of performance including quality of services, patient experience, governance, HR and organisational development.

Support the delivery of performance targets and practice governance, including ensuring the practice remain CQC ready at all times.

Identify where policy gaps exist and put in place new or revised policies ensuring effective implementation

Managing practice complaints in line with nationally expected standards

Managing the significant event process in line with nationally expected standards

Identify areas where information gaps exist and work with the wider team to agree requirements and production of agreed reports

Will represent the practice at meetings as needed

Constantly seek out opportunities to reduce costs and find efficiency savings for the practice.

Organisational

Convene meetings, prepare agendas and ensure distribution of minutes as necessary

Develop Practice protocols and procedures, review and update as required

Ensure compliance with CQC regulations and standards

Act as a contact for NHS, ICB, community services, suppliers and other external stakeholders

• Ensure business continuity

Business planning

Participate in the setting of practice objectives, priorities and targets for action and monitor the implementation of objectives to meet such targets as required.

Ensure that the senior management team has access to relevant information to allow decision making when the practice manager is not immediately available.

Work with partners to develop a short (1 year) and long term (8 years) business plans for the practice.

Develop and maintain a good understanding of the GMS and PCN DES contracts

Keep up-to-date with any contractual changes and work with partners to develop a plan to achieve any new targets or requirements.

Financial Management

Liaise with the Accountants, bank representatives and Health Authority

Oversee day-to-day management of the practice financial systems.

Positively contribute to the ongoing financial stability of the practice

Ensure the practice receives any payments owed in a timely fashion

Job description Job responsibilities

Job Responsibilities

People Leadership

Oversee the recruitment and retention of staff and provide a general personnel management service

Evaluate, organise and oversee staff induction and training, and ensure that all staff are adequately trained to fulfill their role

Develop and implement effective staff appraisal and monitoring systems

Support and mentor staff, both as individuals and as team members

Implement effective systems for the resolution of disputes and grievances

Keep abreast of changes in employment legislation

Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)

Provide appropriate support and motivation to the team.

Work effectively as a member of the management team.

HR Support first line adviser on the day to day queries, grievances and HR Matters

Employment law handle sensitive legal issues and be knowledgeable of legislative changes.

Investigation & disciplinary process plan, conduct or support managers, chair and document cases end to end.

Service and Quality Leadership

Assess own performance and take accountability for own actions

Manage own time, workload and resources

Effective communications with the front line, listening and communicating messages from the front line up to the Partners.

Challenging the status quo and leading on the development of workforce plans.

Establish excellent working relationships with clinicians at all levels

Lead on the delivery of all aspects of performance including quality of services, patient experience, governance, HR and organisational development.

Support the delivery of performance targets and practice governance, including ensuring the practice remain CQC ready at all times.

Identify where policy gaps exist and put in place new or revised policies ensuring effective implementation

Managing practice complaints in line with nationally expected standards

Managing the significant event process in line with nationally expected standards

Identify areas where information gaps exist and work with the wider team to agree requirements and production of agreed reports

Will represent the practice at meetings as needed

Constantly seek out opportunities to reduce costs and find efficiency savings for the practice.

Organisational

Convene meetings, prepare agendas and ensure distribution of minutes as necessary

Develop Practice protocols and procedures, review and update as required

Ensure compliance with CQC regulations and standards

Act as a contact for NHS, ICB, community services, suppliers and other external stakeholders

• Ensure business continuity

Business planning

Participate in the setting of practice objectives, priorities and targets for action and monitor the implementation of objectives to meet such targets as required.

Ensure that the senior management team has access to relevant information to allow decision making when the practice manager is not immediately available.

Work with partners to develop a short (1 year) and long term (8 years) business plans for the practice.

Develop and maintain a good understanding of the GMS and PCN DES contracts

Keep up-to-date with any contractual changes and work with partners to develop a plan to achieve any new targets or requirements.

Financial Management

Liaise with the Accountants, bank representatives and Health Authority

Oversee day-to-day management of the practice financial systems.

Positively contribute to the ongoing financial stability of the practice

Ensure the practice receives any payments owed in a timely fashion

Person Specification Experience Essential

• Management experience in an organisation of similar size and complexity
• Strong people leadership skills
• Ability to work autonomously and use initiative to resolve issues but escalate problems or questions as appropriate
• Able to manage conflict with resilience, while maintaining a balanced environment for staff.
• Coaching skills for everyday management of the practice - to ensure staff remain motivated and engaged in their duties.
• A strong customer service ethic and skills
• Well organised with the ability to prioritise and balance conflicting priorities
• Negotiation and conflict management
• Ability to work under pressure
• Team builder, strong relationship management (internal and external)
• Able to take direction from the partners and implement priorities
• Experience of chairing meetings
• Strong IT skills (including use of Word, Excel, email, calendars, etc)
• Basic financial literacy and ability to understand practice accounts

Qualifications Desirable

• Relevant management qualification
• Relevant HR qualification
• Previous healthcare experience

Person Specification Experience Essential

• Management experience in an organisation of similar size and complexity
• Strong people leadership skills
• Ability to work autonomously and use initiative to resolve issues but escalate problems or questions as appropriate
• Able to manage conflict with resilience, while maintaining a balanced environment for staff.
• Coaching skills for everyday management of the practice - to ensure staff remain motivated and engaged in their duties.
• A strong customer service ethic and skills
• Well organised with the ability to prioritise and balance conflicting priorities
• Negotiation and conflict management
• Ability to work under pressure
• Team builder, strong relationship management (internal and external)
• Able to take direction from the partners and implement priorities
• Experience of chairing meetings
• Strong IT skills (including use of Word, Excel, email, calendars, etc)
• Basic financial literacy and ability to understand practice accounts

Qualifications Desirable

• Relevant management qualification
• Relevant HR qualification
• Previous healthcare experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

The Park Surgery

Address

6 Eastgate North

Driffield

YO25 6EB

Employer's website

https://www.theparksurgerydriffield.nhs.uk/ (Opens in a new tab)

Employer details Employer name

The Park Surgery

Address

6 Eastgate North

Driffield

YO25 6EB

Employer's website

https://www.theparksurgerydriffield.nhs.uk/ (Opens in a new tab)