Operations Manager

ZipRecruiter; Chigwell; On-site; GBP 60,000 - 65,000; Full time

Job summary

An established industry player is seeking an experienced Operations Manager to lead their growing Responsive Repairs team. This pivotal role involves overseeing the delivery of reactive repairs and voids, ensuring operational efficiency, and collaborating with various teams to deliver exceptional client service. With a focus on performance improvement and compliance with health and safety standards, the ideal candidate will have a strong background in the housing sector and proven leadership skills. Join a dynamic team where your expertise will drive success and make a significant impact.

Benefits

Car Allowance

Qualifications

• Minimum 5 years' experience with a main contractor in the housing sector.
• Strong leadership and people management skills.

Responsibilities

• Leading and managing the day-to-day delivery of reactive repairs and voids.
• Ensuring successful performance across multiple live contracts.

Skills

Leadership

Data Analysis

Performance Improvement

Microsoft Project

Excel

Health and Safety Standards

Tools

Microsoft Project

Excel

Job description

Job Description

Job Title: Operations Manager - Responsive Repairs

Location: Loughton

Salary: £60,000 - £65,000 + Car Allowance

Type: Full-Time | Permanent

Our Responsive Repairs team is growing, and we're looking for an experienced Operations Manager to lead the team.

We seek someone with a strong background in reactive repairs and voids delivery, ideally within a main contractor in the housing sector. You will oversee multiple delivery models, working closely with commercial teams to ensure high performance, value, and excellent client service.

What You'll Be Doing:

• Leading and managing the day-to-day delivery of reactive repairs and voids
• Ensuring successful performance across multiple live contracts
• Driving operational efficiency and service quality
• Collaborating with commercial, client, and delivery teams
• Ensuring compliance with health and safety policies and procedures
• Monitoring KPIs and performance data to identify improvements

About You:

• Minimum 5 years' experience with a main contractor, preferably in the housing sector
• Strong leadership and people management skills
• Proficient in Microsoft Project and Excel tracking tools
• Excellent data analysis and performance improvement skills
• Good knowledge of H&S standards and client engagement
• Full UK driving license

If you believe this role is for you, please apply directly or email us.