Operations Manager

DMA Group; Birmingham; On-site; GBP 60,000 - 67,000; Full time

Job summary

DMA Group in Birmingham is seeking an experienced Operations Manager to lead large frontline service teams across a busy contract.

The role requires strong operations and contract management skills, excellent people leadership and the ability to manage a unionised workforce. Location is Birmingham with responsibility across the region and a focus on delivery and continuous improvement.

Qualifications

• Experience leading large frontline or field-based teams.
• Strong man-management and leadership capabilities.
• Background in operations such as waste, FM, environmental services, logistics.
• Ability to handle reactive priorities and workforce planning.
• Able to lead effectively in unionised or complex environments.

Responsibilities

• Lead and support a team of Operational Supervisors overseeing a large frontline workforce.
• Manage day-to-day operational delivery across all services.
• Make key judgments on priorities, scheduling, deployment and reactive service demands.
• Drive consistency, performance and accountability across a large unionised workforce.
• Support planning and improvement activity in a high-volume operational environment.
• You will be responsible for driving consistency and ensuring delivery of essential services across the region.

Skills

Operations management

Contract management

People management

Decision making

Workforce planning

Job description

Operations Manager

Location: Birmingham / West Midlands

Salary: £60,000–£67,000, Excellent benefits

Experienced Operations Manager required to lead large-scale frontline service teams across a busy, high-profile contract. My client are only interested in individuals that have genuine Drive and desire to build successful teams and services and who want to grow with them.

This is a fantastic opportunity for a strong operational leader who thrives in a fast-moving, people-focused role.

Responsibilities

• Lead and support a team of Operational Supervisors overseeing a large frontline workforce.
• Manage day-to-day operational delivery across all services.
• Make key judgement calls around priorities, scheduling, deployment and reactive service demands.
• Drive consistency, performance and accountability across a large unionised workforce.
• Support planning and improvement activity in a challenging, high-volume operational environment.

You will be responsible for driving consistency, improving deployment, supporting frontline managers and ensuring essential services are delivered effectively across the region.

Ideal Candidate

• Strong operations management/ Contract Management experience leading large frontline or field-based teams.
• Excellent man-management, leadership and decision-making skills.
• Background in street running complex operations, waste, FM ,environmental services, logistics, transport, military or similar operational environments.
• Confident working with reactive priorities, workforce planning and operational deployment.
• Resilient, consistent and able to lead effectively in a unionised or complex workforce setting.