Operations Leader – Client Services & Administration

Fintelligent Search; Manchester; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Salary £45,000–£50,000

Performance-related bonus

25 days’ annual holiday

Private medical healthcare

Death in service benefit

8% employer pension contribution

EMI Share Option Scheme

Office-based

Job summary

Pension Pulse, a rapidly growing financial services business, seeks an Operations Manager for Client Services & Administration in Manchester. You’ll own day-to-day performance, drive workloads, and ensure SLAs and KPIs are met while maintaining high standards of quality and service.

This hands-on leadership role requires getting into the detail, spotting bottlenecks, and delivering improvements across the teams as the business scales. Office-based, Monday to Friday.

Qualifications

• Experience managing teams within a fast-paced, process-driven environment.
• Strong track record of managing KPIs, SLAs and operational performance.
• Comfortable working in a start-up, scale-up, or fast-growing business where processes evolve.

Responsibilities

• Lead day-to-day management of Client Services and Administration teams, including workloads, performance, and resource planning.
• Monitor KPIs, SLAs, productivity, quality and customer response times.
• Identify bottlenecks and implement solutions to improve throughput and service quality.
• Coach and develop team members, maintaining accountability and high performance.
• Ensure handovers between teams are smooth and standards are met.
• Collaborate with leadership on capacity, recruitment and operational planning as the business grows.
• Support recruitment, onboarding and ongoing development across teams.

Job description

Pension Pulse, a rapidly growing financial services business, seeks an Operations Manager for Client Services & Administration in Manchester. You’ll own day-to-day performance, drive workloads, and ensure SLAs and KPIs are met while maintaining high standards of quality and service.

This hands-on leadership role requires getting into the detail, spotting bottlenecks, and delivering improvements across the teams as the business scales. Office-based, Monday to Friday.