Pension Operations Administrator — Customer Focus, Manchester

Project People; Manchester; On-site; GBP 26,000 - 34,000; Full time

Job summary

Project People is recruiting a Pension Operations Administrator in Manchester to join a financial services company specialising in pensions. The role focuses on delivering high-quality pension administration and customer service across multiple products, processing transactions, maintaining records and ensuring regulatory compliance.

You will work within the operations team to support customer lifecycles, handle correspondence, liaise with advisers and institutions, and contribute to continuous

Qualifications

• Previous administration and/or customer service experience.
• Strong attention to detail and accuracy.
• Excellent organisational and communication skills.
• Ability to manage workloads effectively and meet deadlines.
• Good working knowledge of Microsoft Office applications.
• Professional, positive and customer-focused approach.
• Experience within pensions, financial services or another regulated environment.
• Knowledge of pension products and pension administration processes (SIPP|SSAS).
• Understanding of regulatory and compliance requirements.

Responsibilities

• Deliver excellent customer service to members, advisers and third parties.
• Process pension-related transactions accurately and within agreed service standards.
• Maintain accurate records and update internal systems as required.
• Manage incoming correspondence, workflow queues and emails effectively.
• Liaise with financial advisers, banks, financial institutions and pension scheme members.
• Ensure all work is completed in line with current legislation, regulatory requirements and company procedures.
• Maintain a high standard of accuracy and attention to detail.
• Identify and elevate any issues, risks or errors as appropriate.
• Work collaboratively with colleagues and support operational priorities across the business.
• Contribute to process improvements and continuous improvement initiatives.

Skills

Attention to detail

Organisational skills

Communication skills

Microsoft Office

Customer service

Team player

Regulatory/compliance awareness

Tools

CRM systems

Pension software

Job description

Project People is recruiting a Pension Operations Administrator in Manchester to join a financial services company specialising in pensions. The role focuses on delivering high-quality pension administration and customer service across multiple products, processing transactions, maintaining records and ensuring regulatory compliance.

You will work within the operations team to support customer lifecycles, handle correspondence, liaise with advisers and institutions, and contribute to continuous