Operations Leader

GB035 Mercer (UK) Limited; London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

A leading company is seeking a talented Operations Leader for their Large Client Segment at Mercer Marsh Benefits. This pivotal role involves operational management, driving change initiatives, and ensuring effective delivery across business operations. The position offers a chance to lead in a hybrid work environment, making an impact on client outcomes and operational excellence.

Benefits

Professional development opportunities

Inclusive workplace culture

Health and well-being benefits

Qualifications

• Experience in a senior operational role within consulting or broking preferred.
• Strong ability to collaborate and drive outcomes.
• Strong technical ability and appreciation for business challenges.

Responsibilities

• Lead business and operational initiatives to drive changes across segments.
• Work with the consulting community and operations team to improve client delivery.
• Oversee risk and compliance activities ensuring adherence to processes.

Skills

Operational Management

Stakeholder Engagement

Financial Acumen

Negotiation Skills

Change Management

Education

Relevant degree or equivalent experience

Job description

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We are seeking a talented Operations Leader to join our Large Client Segment in Mercer Marsh Benefits (MMB).

The MMB business is a market leader in Health and Benefits consulting and broking. Its large client segment works with the large and sophisticated clients across the market. This is a great opportunity for an experienced Operations Leader to have an impact and drive change and efficiencies across a business.

The segment operational leader plays a pivotal role in the business by leading and delivering effective operational management and change initiative across the segment to support segment specific and broader business growth ambitions and operational efficiencies. The role is a key member of the segment leadership team and the central operational team and other key business partners to support delivery of both tactical and strategic goals. The role will focus on all aspects of business operations – clients, people, process to ensure we deliver good client outcomes. The role will continually work to drive operational effectiveness aligned to the wider business goals to support profitable and sustainable business growth.

Based in London, Birmingham, Manchester, Bristol, Edinburgh or Chichester this is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

Work with MMB Operations Leader and the Large Client Segment Leader to agree strategic and tactical priorities for the business

Lead and deliver on business, operational and change initiatives across the segment.

Key member of the segment leadership team, helping drive the overall performance of the segment and operational excellence.

Work with the consulting community, operations team and other key stakeholders to embed business processes to improve client delivery in segment and to ensure we deliver good client outcomes.

Lead and deliver on risk and compliance activities in segment, ensuring that the business are following all processes and compliance requirements.

Support people initiatives across the business, working with segment leadership team and broader operations team

Work with segment leadership team and broader business on people plan to drive engagement, retention, learning and development to support growth

What you need to have:

Experience in a senior operational role within a consulting or broking industry, preferred

Ability to effectively collaborate, negotiate and drive outcomes, working with a wide range of stakeholders, to ensure delivery of business goals.

Strong financial acumen and ability to understand and interpret business data to drive business decisions and outcomes

Strong technical ability, with an appreciation of the business challenges and actions that will drive efficiencies

Experience of driving business change initiatives

Excellent stakeholder relationship and communication skills, with the ability to influence and engage key stakeholders.

Willingness to embrace challenges and deliver positive change.

Excellent personal presence and credibility, with the confidence to be an excellent ambassador for the business.

What makes you stand out:

An understanding of employee benefits would be an advantage but not essential

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer Marsh Benefits helps clients manage the costs, risks and complexities of employee health and benefits, through the combined expertise of Mercer and Marsh, businesses of Marsh McLennan (NYSE: MMC). Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Description:

Operations Leader

We are seeking a talented Operations Leader to join our Large Client Segment in Mercer Marsh Benefits (MMB).

The MMB business is a market leader in Health and Benefits consulting and broking. Its large client segment works with the large and sophisticated clients across the market. This is a great opportunity for an experienced Operations Leader to have an impact and drive change and efficiencies across a business.

The segment operational leader plays a pivotal role in the business by leading and delivering effective operational management and change initiative across the segment to support segment specific and broader business growth ambitions and operational efficiencies. The role is a key member of the segment leadership team and the central operational team and other key business partners to support delivery of both tactical and strategic goals. The role will focus on all aspects of business operations – clients, people, process to ensure we deliver good client outcomes. The role will continually work to drive operational effectiveness aligned to the wider business goals to support profitable and sustainable business growth.

Based in London, Birmingham, Manchester, Bristol, Edinburgh or Chichester this is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

Work with MMB Operations Leader and the Large Client Segment Leader to agree strategic and tactical priorities for the business

Lead and deliver on business, operational and change initiatives across the segment.

Key member of the segment leadership team, helping drive the overall performance of the segment and operational excellence.

Work with the consulting community, operations team and other key stakeholders to embed business processes to improve client delivery in segment and to ensure we deliver good client outcomes.

Lead and deliver on risk and compliance activities in segment, ensuring that the business are following all processes and compliance requirements.

Support people initiatives across the business, working with segment leadership team and broader operations team

Work with segment leadership team and broader business on people plan to drive engagement, retention, learning and development to support growth

What you need to have:

Experience in a senior operational role within a consulting or broking industry, preferred

Ability to effectively collaborate, negotiate and drive outcomes, working with a wide range of stakeholders, to ensure delivery of business goals.

Strong financial acumen and ability to understand and interpret business data to drive business decisions and outcomes

Strong technical ability, with an appreciation of the business challenges and actions that will drive efficiencies

Experience of driving business change initiatives

Excellent stakeholder relationship and communication skills, with the ability to influence and engage key stakeholders.

Commercial mindset

Willingness to embrace challenges and deliver positive change.

Excellent personal presence and credibility, with the confidence to be an excellent ambassador for the business.

What makes you stand out:

An understanding of employee benefits would be an advantage but not essential

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer Marsh Benefits

Mercer Marsh Benefits helps clients manage the costs, risks and complexities of employee health and benefits, through the combined expertise of Mercer and Marsh, businesses of Marsh McLennan (NYSE: MMC). Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.