Operations Lead

JR United Kingdom; London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading UK consumer health brand seeks an exceptional Operations Lead to enhance their supply chain and customer operations. The role involves managing critical business functions, including product launches and customer experience, as part of a fast-growing team focused on scaling the business successfully.

Qualifications

• 4-6 years experience in supply chain and fulfilment operations.
• Experience within a fast-growing consumer or eCommerce brand.
• Strong data-driven decision-making capabilities.

Responsibilities

• Manage end-to-end supply chain across suppliers and 3PLs.
• Collaborate for operational readiness during product launches.
• Oversee customer experience to enhance satisfaction.

Skills

Supply Chain Management

Customer Operations

Product Launch

Commercial Negotiation

Data Analysis

Process Improvement

Job description

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We are exclusively partnered with a modern consumer health brand on a mission to empower people to live with greater confidence. Backed by top-tier investors, they are recognized as one of the UK’s fastest-growing brands. With exciting plans ahead—including new product launches and international expansion—they are now looking for an exceptional Operations Lead to help propel the business into its next stage of growth.

Joining an already established operations team with strong foundations in place, and reporting into the Ops Director, you will own supply chain, customer operations, product launches, customer experience, and business operations.

What you'll be doing:

Supply Chain & Fulfilment

• Manage end-to-end supply chain across suppliers, manufacturers, and 3PL providers.
• Build scalable systems, processes, and reporting to support growth in the UK and internationally.

Product Launch Operations

• Collaborate with product development to ensure operational readiness for product launches, including supplier sourcing, contract negotiation, and gross margin analysis.

Gross Margin & Strategic Cost Control

• Negotiate business contracts to ensure favorable commercial terms and service levels.
• Lead commercial and supply-side cost and credit reviews.
• Drive continuous improvement and optimization projects, such as supplier sourcing.

Customer Experience

• Manage a Customer Experience Manager to ensure the continuation of an already best-in-class customer service function, always seeking ways to improve and enhance customer satisfaction.

What we are looking for:

A strong operator — you have 4-6 years’ experience in supply chain, 3PLs, and fulfilment operations within a fast-growing consumer or eCommerce brand.

Commercial and strategic — you are confident using data models to stress-test ideas, have delivered gross margin gains, and understand the unit economics required to make a business profitable.

A builder — you are motivated by creating structure, improving processes, and helping a business scale effectively.

A true right hand — you are comfortable working directly with senior leaders, managing upwards, and being a trusted owner of critical business functions.