Operations Lead - Urgent Care Services (7-day)

Practice Plus Group IUC; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Refer a friend scheme

Blue Light Card

Boundless card

Costco membership eligibility

Award winning ED&I programme

CPD training

Career progression opportunities

Physical and mental health support

Job summary

Practice Plus Group is seeking an Operations Lead to oversee the day-to-day operational management of the South-West London Integrated Urgent Care services, including CAS and OOH provision.

You will lead Shift Leads and Coordinators to ensure safe, high-quality, and CQC-compliant care, monitor performance, and drive service improvement across the team. The role includes line management and deputising for the Operations Manager, with a 37.5-hour week and on-call duties.

Responsibilities

• Oversee day-to-day operational management of South-West London Integrated Urgent Care services.
• Lead Shift Leads and Coordinators to ensure safe, high-quality, CQC-compliant care.
• Monitor performance against quality standards and service requirements.
• Optimise resource use while maintaining exceptional patient experience.
• Line manage teams and deputise for the Operations Manager as required.
• Work 37.5 hours per week across a 7-day service with on-call rota participation.

Job description

Practice Plus Group is seeking an Operations Lead to oversee the day-to-day operational management of the South-West London Integrated Urgent Care services, including CAS and OOH provision.

You will lead Shift Leads and Coordinators to ensure safe, high-quality, and CQC-compliant care, monitor performance, and drive service improvement across the team. The role includes line management and deputising for the Operations Manager, with a 37.5-hour week and on-call duties.