Operations Lead

Practice Plus Group; Larkhill; Presencial; GBP 60.000 - 80.000; Tempo integral

Resumo da vaga

Practice Plus Group is seeking an Operations Lead to manage day-to-day operations of South-West London Integrated Urgent Care services, including CAS and OOH. You will lead Shift Leads and Coordinators, ensuring safe, high-quality, CQC-compliant patient care and strong service performance.

In this 37.5 hour per week role across a 7-day service, you will monitor performance, drive continuous improvement, support resilience, and deputise for the Operations Manager when needed, with on-call

Qualificações

• Experience leading multi-site teams in urgent care or similar healthcare settings.
• Strong people management and performance monitoring skills.
• Knowledge of CQC standards and patient safety.

Responsabilidades

• Lead Shift Leads and Coordinators to ensure safe, high-quality CAS/OOH services.
• Monitor performance against standards and drive continuous improvement across the service.
• Deputise for the Operations Manager when required and support service resilience.

Conhecimentos

Leadership

People management

Performance monitoring

Descrição da vaga

About The Role

As an Operations Lead, you will take responsibility for the day-to-day operational management of South-West London Integrated Urgent Care services, including the Clinical Assessment Service (CAS) and Out of Hours (OOH) provision.

About The Role

As an Operations Lead, you will take responsibility for the day-to-day operational management of South-West London Integrated Urgent Care services, including the Clinical Assessment Service (CAS) and Out of Hours (OOH) provision. Leading Shift Leads and Coordinators, you will ensure the delivery of safe, effective, high-quality and Care Quality Commission (CQC) compliant services for patients, partners and stakeholders. You will play a key role in maintaining operational performance, supporting service resilience and driving continuous improvement across the service. Working closely with operational and clinical colleagues, you will monitor performance against quality standards and service requirements, ensuring resources are used effectively while maintaining an exceptional patient experience. This is a visible leadership role with direct line management responsibility and the opportunity to develop teams, support service improvement and deputise for the Operations Manager when required. The role is 37.5 hours per week across a 7-day service, including in-hours and out-of-hours working, with participation in an operational on-call rota.