Urgent Care Operations Lead (7-Day, On-Call)

Practice Plus Group; Larkhill; On-site; GBP 60,000 - 80,000; Full time

Job summary

Practice Plus Group is seeking an Operations Lead to manage day-to-day operations of South-West London Integrated Urgent Care services, including CAS and OOH. You will lead Shift Leads and Coordinators, ensuring safe, high-quality, CQC-compliant patient care and strong service performance.

In this 37.5 hour per week role across a 7-day service, you will monitor performance, drive continuous improvement, support resilience, and deputise for the Operations Manager when needed, with on-call

Qualifications

• Experience leading multi-site teams in urgent care or similar healthcare settings.
• Strong people management and performance monitoring skills.
• Knowledge of CQC standards and patient safety.

Responsibilities

• Lead Shift Leads and Coordinators to ensure safe, high-quality CAS/OOH services.
• Monitor performance against standards and drive continuous improvement across the service.
• Deputise for the Operations Manager when required and support service resilience.

Skills

Leadership

People management

Performance monitoring

Job description

Practice Plus Group is seeking an Operations Lead to manage day-to-day operations of South-West London Integrated Urgent Care services, including CAS and OOH. You will lead Shift Leads and Coordinators, ensuring safe, high-quality, CQC-compliant patient care and strong service performance.

In this 37.5 hour per week role across a 7-day service, you will monitor performance, drive continuous improvement, support resilience, and deputise for the Operations Manager when needed, with on-call