Operations Lead – Tech-Enabled Care Services

Vanrath; Holywood; On-site; GBP 40,000 - 55,000; Full time

Job summary

VANRATH is seeking an Operations Manager to lead the day-to-day delivery of technology-enabled care services. You will oversee operational teams, monitor performance against service levels and drive continuous improvement, training and staff development.

You will ensure compliance with policies and legislation while maintaining high service quality and customer satisfaction. The role requires strong leadership, excellent communication and the ability to prioritise resources in a dynamic

Qualifications

• 3+ years in a service delivery management role (or 5+ years in similar)
• Experience leading teams and delivering results in a target-driven environment
• Experience managing training and support provision
• Excellent communication, interpersonal, negotiation and influencing skills

Responsibilities

• Lead day-to-day delivery of services, overseeing operational teams and supporting Team Leaders across call response, installation and service functions
• Monitor team activity and performance against agreed service levels, identify areas for improvement and ensure targets are met
• Lead, motivate and develop staff, including recruitment, induction, training and performance reviews
• Ensure service delivery policies and procedures remain effective and compliant with legislation and regulations
• Monitor service quality and customer satisfaction, review survey results and implement improvement plans
• Oversee customer complaints, ensuring corrective actions are identified and implemented
• Review operational processes to meet customer needs and optimise use of resources
• Maintain and review business continuity arrangements
• Collaborate across the organisation to support service development and continuous improvement
• Promote health and safety, equality, diversity and good working practices

Skills

Team leadership

Service delivery

Stakeholder management

Communication skills

Performance management

Flexible/adaptable

Education

HND / degree / Prince2

Tools

MS Office

Job description

VANRATH is seeking an Operations Manager to lead the day-to-day delivery of technology-enabled care services. You will oversee operational teams, monitor performance against service levels and drive continuous improvement, training and staff development.

You will ensure compliance with policies and legislation while maintaining high service quality and customer satisfaction. The role requires strong leadership, excellent communication and the ability to prioritise resources in a dynamic