Operations Manager

Vanrath; Holywood; Sur place; GBP 40 000 - 55 000; Plein temps

Résumé du poste

VANRATH is seeking an Operations Manager to lead the day-to-day delivery of technology-enabled care services. You will oversee operational teams, monitor performance against service levels and drive continuous improvement, training and staff development.

You will ensure compliance with policies and legislation while maintaining high service quality and customer satisfaction. The role requires strong leadership, excellent communication and the ability to prioritise resources in a dynamic

Qualifications

• 3+ years in a service delivery management role (or 5+ years in similar)
• Experience leading teams and delivering results in a target-driven environment
• Experience managing training and support provision
• Excellent communication, interpersonal, negotiation and influencing skills

Responsabilités

• Lead day-to-day delivery of services, overseeing operational teams and supporting Team Leaders across call response, installation and service functions
• Monitor team activity and performance against agreed service levels, identify areas for improvement and ensure targets are met
• Lead, motivate and develop staff, including recruitment, induction, training and performance reviews
• Ensure service delivery policies and procedures remain effective and compliant with legislation and regulations
• Monitor service quality and customer satisfaction, review survey results and implement improvement plans
• Oversee customer complaints, ensuring corrective actions are identified and implemented
• Review operational processes to meet customer needs and optimise use of resources
• Maintain and review business continuity arrangements
• Collaborate across the organisation to support service development and continuous improvement
• Promote health and safety, equality, diversity and good working practices

Connaissances

Team leadership

Service delivery

Stakeholder management

Communication skills

Performance management

Flexible/adaptable

Formation

HND / degree / Prince2

Outils

MS Office

Description du poste

VANRATH are delighted to be recruiting for an Operations Manager to join a leading organisation providing technology-enabled care services.

What's in it for you?

• Initial 6-month contract
• The chance to influence service quality and drive continuous improvement
• Flexible working options for a healthy work-life balance
• Excellent working environment

About your next employer

You will be joining an established organisation delivering technology-enabled care services, with a focus on providing reliable, high-quality support to customers.

About you

The successful candidate will have:

• A relevant management qualification, such as an HND, degree or Prince2, alongside at least three years' relevant experience in a service delivery management role; or at least five years' relevant experience in a service delivery management role.
• Experience managing teams and delivering results within a performance- and target-driven environment.
• Experience managing training and support provision.
• Excellent communication, interpersonal, negotiation and influencing skills.
• Strong IT skills, including the ability to interpret, report on and present information.
• The ability to plan and prioritise resources in line with operational requirements.
• A flexible and adaptable approach, with strong leadership and performance management skills.

Experience or knowledge of technology-enabled care services, social housing, or the health and social care sectors would be advantageous.

What you'll do

• Lead the day-to-day delivery of services, overseeing operational teams and supporting Team Leaders across call response, installation and service functions.
• Monitor team activity and performance against agreed service levels, identifying areas for improvement and ensuring targets are achieved.
• Lead, motivate and develop staff, including recruitment, induction, training, performance reviews and ongoing support.
• Ensure service delivery policies and procedures remain effective and comply with relevant legislation, regulations and statutory requirements.
• Monitor service quality and customer satisfaction, reviewing survey results and implementing service improvement plans.
• Oversee customer complaints, ensuring appropriate corrective actions are identified and implemented.
• Review operational processes to ensure services meet customer needs, maintain required standards and make effective use of resources.
• Maintain and review business continuity arrangements.
• Work collaboratively with colleagues across the organisation to support service development, business initiatives and continuous improvement.
• Promote health and safety, equality, diversity and good working practices across the service.

Some positive candidate feedback we've received-

''Would highly recommend Vanrath. After uploading my cv I was contacted the next day and they were able to find a permanent suitable role for me very quickly. They were very helpful and supportive through the entire interview process and were able to negotiate a very good job offer which I was delighted with.''

''Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.''

''I found VANRATH to be friendly, professional, and genuinely interested in understanding exactly what the candidate is looking for. The entire process was smooth and efficient, I was kept informed throughout.''

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