Operations Lead – Optical Ops & NHS Compliance

Asda Stores Ltd.; Leeds; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading retail company based in Leeds is seeking a dedicated Optical Coordinator to manage various communication channels and ensure operational excellence in the Optical departments. This role involves coordinating investigations, compiling necessary reports, and ensuring compliance with NHS standards. You will also support the delivery of Optical services and manage user acceptance testing processes. A hybrid working model and a comprehensive benefits package are offered.

Benefits

Discretionary company bonus

Company pension up to 7% matched

Company Car allowance of £5,700

15% colleague discount in store and online

Access to wellbeing services, including virtual GP

Inclusive workplace initiatives

Excellent parental leave policies

Qualifications

• Experience in managing communication with various stakeholders.
• Ability to compile and present reporting packs.
• Experience in coordinating complaints and investigations.

Responsibilities

• Manage PS inbox and Optical Enhanced Inbox for timely communications.
• Coordinate investigations and escalate complaints as necessary.
• Compile statistics for category compliance meetings.

Skills

Communication skills

Management of investigations

Statistical analysis

Project management

User acceptance testing (UAT)

Job description

A leading retail company based in Leeds is seeking a dedicated Optical Coordinator to manage various communication channels and ensure operational excellence in the Optical departments. This role involves coordinating investigations, compiling necessary reports, and ensuring compliance with NHS standards. You will also support the delivery of Optical services and manage user acceptance testing processes. A hybrid working model and a comprehensive benefits package are offered.