Lead, 24/7 Urgent Care Operations

The Methodist Church in Britain; England; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

NHS Pension Scheme

25 days annual leave plus bankholidays

Enhanced bank holiday rates

Enhancements for unsociable hours

Enhanced maternity, paternity and adop

Employee Assistance Programme with 24/

Professional development opportunities

Reward and discount platform, Blue/

Job summary

Integrated Care 24 is seeking an Operations Officer within the Integrated Urgent Care Division to support NHS 111, Clinical Assessment Services and face-to-face services. The role focuses on leading operational activity during shifts, overseeing queue management and performance, and responding to incidents and workforce pressures across teams.

You will work in a 24/7 operation, with flexible working across locations as needed, and be required to have NHS/healthcare experience and an enhanced DBS

Qualifications

• Experience working within NHS, healthcare or urgent care services.
• Proof of eligibility to work in the UK.
• Satisfactory enhanced DBS disclosure.
• References covering the most recent 3 years.

Responsibilities

• Provide visible operational leadership across service areas during shifts
• Support frontline operational teams and make informed operational decisions
• Oversee queue management and operational performance, escalating risks as needed
• Respond to service challenges, workforce pressures and incidents to maintain continuity
• Coordinate support for operational teams, Care Co-Ordinators and Navigators, deploying resources effectively
• Liaise with internal and external partners, including healthcare professionals, commissioning bodies and service providers
• Contribute to quality improvement initiatives and operational developments
• Ensure adherence to policies, procedures and regulatory requirements, supporting safeguarding and patient safety processes

Skills

Strong leadership skills

Strong communication skills

Sound decision-making under pressure

Relationship-building skills

Organised, proactive and solutions‑or‑

Ability to analyse information quickly

Job description

Integrated Care 24 is seeking an Operations Officer within the Integrated Urgent Care Division to support NHS 111, Clinical Assessment Services and face-to-face services. The role focuses on leading operational activity during shifts, overseeing queue management and performance, and responding to incidents and workforce pressures across teams.

You will work in a 24/7 operation, with flexible working across locations as needed, and be required to have NHS/healthcare experience and an enhanced DBS