Operations Executive - 12M FTC

GetAgent; London; Hybrid; GBP 30,000; Full time

Job summary

GetAgent is seeking an Operations Executive on a 12-month fixed-term contract to support a growing team. In this role, you'll manage customer inquiries, nurture partner relationships, and help shape operational processes. This is an entry-level opportunity offering generous benefits and hybrid working.

Benefits

Private Medical Cover

L&D Allowance

Wellbeing Allowance

Perks at Work

Hybrid Working

25 days holiday + Bank Holidays

Qualifications

• Ability to organise, multi-task and prioritise tasks.
• High level of accuracy and efficient query management.
• Experience in customer relations and complaint resolution.

Responsibilities

• Manage email support system and respond to customer enquiries.
• Develop and maintain partner relationships while resolving issues.
• Call clients to confirm property sales progress.

Skills

Organisational skills

Customer service

Telephone communication

Problem-solving

Multi-tasking

Job description

Join to apply for the Operations Executive - 12M FTC role at GetAgent

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Join to apply for the Operations Executive - 12M FTC role at GetAgent

GetAgent is the first port of call when looking to sell your home. Where buyers go to Rightmove, sellers go to GetAgent. Best known as the estate agent comparison site, we help 15,000 homeowners per month find the best estate agent.

With a friendly team of over 80 people based in beautiful offices in Old Street we are backed by some of the industry’s leading investors including Channel 4, Seedcamp and 500 Startups.

Together, we are transforming the experience of selling your home.

Role Overview

We're looking for an Operations Executive to join the team on a 12 month fixed term contract as a maternity cover. We are looking for an intelligent and capable individual who is eager to learn and is passionate about shaping processes; ultimately you will be assisting GetAgent on our journey and supporting our growth.

What You'll Be Doing

• Manage the email support system, reply to enquiries and log customer information.
• Assist in developing and maintaining partner relationships, resolving any issues in a timely manner and escalating through the appropriate channels if necessary.
• Call clients to confirm the status of property sales and check on progress.
• Use our bespoke software to track a property's journey and update the database accordingly.
• Resolve disputes in a fair and professional manner.
• Assist the Operations Team with administrative duties when required.
  
  

What We'll Need From You

• Ability to organise, multi-task and prioritise, often switching quickly between tasks
• High level of accuracy, following processes and managing queries efficiently
• Ability to calmly handle issues/complaints and find solutions
• Comfortable Speaking over the phone, providing a high level of customer experience.
• Excellent writing and numerical skills
  
  

Desired/Beneficial Experience

• Previous experience in a similar position
• Experience with objection handling and negotiation
• Experience/Interest in the UK property Market
  
  

What's In It For You

• Salary: £30,000
• Benefits: Private Medical Cover, L&D Allowance, Wellbeing Allowance, Perks at Work, Hybrid Working, + Various opt In schemes
• Hybrid Working (3 Office days, 2 WFH days PW)
• Holiday: 25 days + Bank Holidays
• Join a growing company at an extremely exciting point in our journey
• Work with great people - we place a big emphasis on hiring lovely people. They are the best thing about GetAgent
• Dive headfirst into one of the biggest industries in the world and help simplify the stressful process of moving house!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

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