Operations Executive

SENATE GRAND PRIX; Lingfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the motorsport industry is looking for a Guest Relations Manager to oversee all guest bookings and ensure a premium experience at F1 races. This role involves coordinating logistics, managing guest relations, and providing administrative support while working closely with event managers and stakeholders to deliver unforgettable experiences. Suitable candidates will have a background in the hospitality sector and possess excellent organizational and communication skills. Opportunities for travel, including visits to Monaco, enhance the appeal of this role.

Qualifications

• Experience in hospitality/travel industry is essential.
• Strong organisational and communication skills required.
• Knowledge of CRM systems and Microsoft Office is a plus.

Responsibilities

• Coordinate guest bookings including hotels and tickets.
• Manage guest lists and CRM entries.
• Create detailed itineraries for guests.

Skills

Organisational skills

Communication skills

Problem solving

Attention to detail

Ability to work under pressure

Interpersonal skills

Education

Experience in hospitality/travel industry

Tools

CRM systems

Microsoft skills

Job description

Job purpose: To manage all guest bookings from the point of sale to delivering a 5* experience for guests at F1 races. Reporting into Event Managers.

Roles & responsibilities:

-Coordinating guest bookings including hotel reservations, race viewing tickets and transfers

-Managing guest lists and loading of bookings into CRM system

-Creating guest itineraries

-Working with stakeholders at F1 races to ensure smooth and 5* experience for clients

-Support Operations team with ad hock duties

-Assisting in general office administration duties

Personal specification and attributes:

-Excellent organisational skills with the ability to work efficiently and independently

-Great communication skills with a strong eye for detail

-Quick-thinking and the ability to work well under pressure

-Patient, positive and “problem solving” attitude

-Experience of working within hospitality/travel industry

-Interest in working in the F1 industry

-Experience working with CRM systems and strong Microsoft skills

-Additional languages (particularly French) an added bonus

Working hours: Monday – Friday, 8:30am – 5:30pm

Location: Office based (Newchapel, Surrey, RH7 6HN).

Driving licence and car required due to remote location of office.

Occasional abroad travel throughout the year plus essential travel to Monaco in May and June annually.

Salary: competitive depending on experience