Operations Executive

MSP Talent Bridge Ltd; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

MSP Talent Bridge Ltd in London is seeking an Operations Executive to own a blend of office administration, shipping logistics, and marketing support. You will be the first point of contact, helping to keep the office running smoothly while assisting with social media and customer case studies.

The role requires hands-on organisation, excellent telephone manner, and comfort with Microsoft 365. You must be based in London and able to work from the office, contributing to a dynamic MSP environment.

Qualifications

• Proven experience in an administrative, office coordinator or operations support role.
• Excellent telephone manner and a polished, professional approach.
• Highly organised with strong attention to detail and ability to juggle priorities.
• Confident written communication with clear, well-presented content.
• Comfortable using Microsoft 365 and learning new systems quickly.
• Proactive, flexible, can-do attitude and willingness to help wherever needed.
• Based in London and happy to work from the office.

Responsibilities

• Office Administration: Manage the day-to-day administration of the office; answer and route incoming calls; handle post, deliveries and supplies; keep records accurate.
• Shipping & Logistics: Arrange deliveries and courier bookings; track shipments; coordinate with suppliers and couriers for timely arrival.
• Marketing Support: Assist social media activity; help plan and post content; gather information to support content creation.

Skills

Administrative experience

Office coordination

Customer service

Strong communication

Microsoft 365 proficiency

Organised

Job description

We're working with a well-established, London-based managed IT service provider to find a strong all-rounder to join their team as an Operations Executive. This is a varied, hands-on role for someone who is organised, personable and happy to turn their hand to anything, from answering the phones and coordinating shipments to supporting the team with social media and marketing content.

The Role

You’ll be the heart of the office. You’ll be the first voice clients and suppliers hear when they call, you’ll keep the admin and logistics running behind the scenes, and you’ll help tell the business's story through social media and customer case studies.

What You’ll Be Doing

Office Administration

• Manage the day-to-day administration of the office
• Answer and route incoming calls professionally, acting as the first point of contact for clients, suppliers and visitors
• Handle post, deliveries, supplies and general office organisation
• Keep records, documents and internal information accurate and up to date

Shipping & Logistics

• Deal with shipping and logistics requests, including arranging deliveries, collections and courier bookings
• Track shipments and liaise with suppliers and couriers to resolve any issues
• Work with the technical and service teams to make sure equipment gets to where it needs to be on time

Marketing Support

• Support social media activity, helping to plan and post engaging content
• Gather information and feedback from across the business to support content creation

What We’re Looking For

• Proven experience in an administrative, office coordinator or operations support role
• An excellent telephone manner and a polished, professional approach
• Highly organised, with strong attention to detail and the ability to juggle competing priorities
• Confident written communication, with the ability to produce clear, well-presented content
• Comfortable using Microsoft 365 and learning new systems quickly
• A proactive, flexible, "can-do" attitude and a willingness to help wherever needed
• Based in London and happy to work from the office

Nice to Have

• Experience handling shipping, logistics or procurement
• Hands-on experience managing social media accounts or writing marketing content
• Previous experience in an IT, MSP or professional services environment