Operations Executive

Oneglobal Broking; Greater London; Hybrid; GBP 52,000 - 75,000; Full time

Job summary

Oneglobal in London is seeking an enthusiastic individual to join our Business Operations team. The role supports the Global COO, coordinating operational projects, vendor relationships and system implementations to improve efficiency.

Based in our London office, you will work with internal stakeholders to ensure projects are delivered on time, service standards are met and controls are strengthened. A passion for proactive, practical solutions is essential.

Qualifications

• Knowledge of the London (re)insurance Market.
• Ability to manage third-party vendors and supplier relationships.
• Strong process improvement and problem-solving skills.
• Excellent organisational and project coordination capabilities.
• Strong stakeholder management and communication skills.

Responsibilities

• Manage day-to-day relationships with external vendors, suppliers, and service providers.
• Act as the primary operational point of contact for vendors, resolving issues and escalating concerns as necessary.
• Coordinate vendor activities to ensure projects and operational initiatives remain on schedule and aligned to the agreed business objectives.
• Conduct regular reviews of vendors and suppliers' performance and identify where change is required.
• Support with vendor and supplier selection, onboarding, contract renewals, and due diligence processes, productivity, and service delivery.

Skills

Vendor management

Process improvement

Project coordination

Stakeholder management

Microsoft Excel

Communication skills

London market knowledge

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Microsoft Teams

Job description

About Oneglobal

On a mission to reinvigorate broking. Oneglobal is a commercial insurance and reinsurance broker set up with the singular focus of improving the way in which businesses around the world manage risk via insurance.

We think broking needs a refresh, and that our approach builds that foundation. We have ambitious plans for the future and are looking to grow our talented team. If you would like to find out more about Oneglobal, please visit our website or our LinkedIn page.

The role

As part of our continued growth, we are seeking an enthusiastic individual to join our Business Operations team. The role will be responsible for supporting the Global COO, to deliver global operational activities, including the coordination of operational projects, systems implementation and the management of relationships with external vendors and service providers. The role will be responsible for identifying and supporting the implementation opportunities and reporting outputs to enhance processes and systems, strengthen controls and improve operational efficiency.

This is an exciting opportunity to be part of and shape Oneglobal’s growing international network of offices. The successful candidate will have experience in a similar role and will be passionate about delivering proactive solutions for the business.

Based in our London office, this role will work collaboratively with key internal stakeholders to ensure projects are delivered on schedule, service standards are met, and continuous operational improvements support business growth and client satisfaction. The role will be operating in an inclusive culture with a supportive environment to learn on the job and develop your skillset.

Key Accountabilities

• Manage day-to-day relationships with external vendors, suppliers, and service providers
• Act as the primary operational point of contact for vendors, resolving issues and escalating concerns as necessary
• Coordinate vendor activities to ensure projects and operational initiatives remain on schedule and aligned to the agreed business objectives
• Conduct regular reviews of vendors and suppliers' performance and identify where change is required
• Support with vendor and supplier selection, onboarding, contract renewals, and due diligence processes, productivity, and service delivery

• Develop and implement processes and systems
• Analyse existing operational processes and identify opportunities to improve efficiency, highlighting improvements that reduce risk, enhance controls, and streamline workflows
• Create and maintain process documentation, standard operating procedures, operational guidelines and maintain the Oneglobal Operations Manual
• Monitor key operational metrics and prepare reports highlighting trends, issues, and improvement opportunities

• Support and coordinate operational projects from initiation through to implementation
• Track project milestones, deliverables, risks, and dependencies
• Facilitate project meetings and provide regular progress updates to stakeholders

• Assist in maintaining effective operational controls and adherence to regulatory requirements
• Investigate operational issues and implement corrective actions where required
• Contribute to the development of operational policies and best practices
• Respond and own actions emanating from compliance monitoring audits

Skills & Knowledge

Knowledge of the London (re)insurance Market

• Ability to manage third-party vendors and supplier relationships
• Strong process improvement and problem-solving skills
• Excellent organisational and project coordination capabilities
• Strong stakeholder management and communication skills
• Proficient in Microsoft Excel, Word, PowerPoint, and Teams
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Strong capability in leading organisational change projects from planning through to implementation

Our goal

Our clients are at the forefront of everything we do. As an employee of Oneglobal your contributions matter and drive us towards our ambitious plans for the future. We believe our open working culture will see passionate and enthusiastic people join us to grow the business together and enable us to become an employer of choice.

Our commitment

Oneglobal is committed to being an equal opportunities employer, ensuring that all employees, prospective employees and clients are treated fairly and with respect and integrity. Please let us know if you require any reasonable adjustments at any point in the application or interview process.