Events Global Operations Director - Financial Services

BCD Meetings & Events; Greater London; Hybrid; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Flexible Working

Room to Grow

Everyone has a voice

Make your move

Comprehensive healthcare and benefits

Job summary

BCD Meetings & Events is seeking a Global Operations Director to lead operational teams supporting Financial Services clients. This high-impact role involves shaping processes and delivering consistent service across regions.

The ideal candidate will thrive in a detailed-oriented environment, possess strong leadership skills, and have experience improving global operational standards. This is a full-time hybrid position based in Greater London.

Incentives include flexible working options, comprehensive healthcare, and growth opportunities within the organization.

Qualifications

• Experience in leading global teams in a structured environment.
• Ability to manage escalations and ensure compliance.
• Proven skills in improving operational processes.

Responsibilities

• Guide operational teams across multiple regions.
• Drive solution design and operational performance.
• Improve service delivery for Financial Services clients.

Skills

Leadership of global operational teams

Service quality management

Problem-solving under pressure

Cross-cultural communication

Stakeholder relationship building

Job description

About the Role

Step into a high-impact leadership role supporting Financial Services clients in a fast-paced, highly regulated, detail-oriented environment. As Global Operations Director, you’ll guide operational teams across multiple regions, shape global processes, and help deliver consistent, high-quality service. You’ll work closely with senior account leadership to drive solution design, service excellence, and operational performance for a complex global account. If you’re energized by leading teams, solving challenges, and improving how work gets done, this role is built for you.

You’re Good At

• Leading global operational teams and creating clarity, consistency, and momentum across regions
• Thriving in a structured, deadline-driven Financial Services environment where accuracy, compliance, and service quality matter
• Turning client goals into clear operational expectations, processes, and measurable outcomes
• Managing escalations, solving problems under pressure, and making smart decisions across multiple priorities
• Coaching teams, building strong stakeholder relationships, and driving performance through collaboration

You Might Also Have

• Experience supporting Financial Services clients or working in a highly regulated, confidentiality-focused environment
• A track record of improving processes, standardising ways of working, and driving efficiency across global teams
• Experience supporting global accounts and multinational operational programmes
• Strong cross-cultural communication skills and confidence working with stakeholders across regions
• Exposure to forecasting commercials, account performance, or P&L support

You Should Know

• Full time role with the flexibility to adjust working hours to reflect the global nature of your team.
• Hybrid based with some days in our London office will be a requirement
• Travel may be required on occasion

The Perks

• Flexible Working
  We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.
• Room to Grow
  Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.
• Everyone has a voice
  We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.
• Make your move
  The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.
• We’ve got you covered
  Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.
• We’re positive. You’ll love it.
  It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Ready to lead global operations, elevate service delivery, and make a real impact on a major Financial Services account? Apply now!