Operations Executive

Goji, Euroclear group

Greater London

On-site

GBP 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Opt-in pension with 5% contribution

25 days of holiday, plus additional days for service

Private medical coverage including dental and optical

Life insurance and income protection

Work from abroad allowance

Wellbeing and Volunteering Days

Cycle to work scheme

Job summary

A leading alternative investment technology firm in the UK is seeking an Operations Executive to join their Investment Operations team. The successful candidate will provide day-to-day platform support through live chat, email, and phone, as well as manage investor onboarding and compliance processes. This role requires excellent communication skills, adaptability in a fast-paced environment, and a strong attention to detail. The firm offers a competitive salary and market-leading benefits, including flexible working accommodations.

Qualifications

Excellent oral and written communication skills are essential.
Prior experience in client management or similar roles is preferred.
Ability to maintain high standards under tight deadlines.

Responsibilities

Provide day-to-day platform support via live chat, email, and phone.
Manage investor onboarding, KYC checks, and payment tracking.
Reconcile transactions and contribute to administrative systems.

Skills

Accuracy

Communication skills

Client management experience

Attention to detail

Adaptability in fast-paced environments

Job description

Hello. We’re Goji.

We provide market-leading platform technology to the alternative investment industry. While access to private markets is increasing, 20th-century technology cannot scale to meet modern demands. With trillions of pounds of new inflows expected in the coming years, Goji is driving the transformation of the industry. From frictionless investor onboarding, to aggregating subscriptions and making any private fund accessible, we are solving the challenges that will unlock growth for all participants in our network.

Now part of the Euroclear Group, Goji sits at the intersection of global stability and scale-up agility. Together, we have built a global network for private market funds that seamlessly connects participants and catalyses their growth.

So, why join us?

The Goji standard: Our people define our culture and drive our success. Year after year, "the #1 reason" our team loves Goji, as proven by our employee surveys. Here you are not just a number. You are a vital part of a high-performing team, working alongside dedicated colleagues in an inclusive culture built on trust, alignment, and shared success.
Agility, anchored in excellence: Join a team that is redefining how private markets operate. By working with a commercial mindset anchored in the highest professional standards, our people are delivering industry-wide impact. Backed by the global stability of Euroclear whilst maintaining scale-up agility, you are empowered to take real ownership of your work. We have built a culture of accountability that values honesty, discipline, and the technical rigour required to constantly raise our professional standards.
Balance that enables growth: We support our team with a market-leading benefits package, because we know people thrive when they feel supported. That’s why we offer more than just the basics. From enhanced annual leave and work from abroad policies to sabbatical opportunities and wellbeing days, our benefits are designed to ensure you can recharge effectively. We offer comprehensive health and life benefits, providing the security and balance required to bring your best to the table every day.

We are headquartered in the UK and FCA-regulated.

The Role

Goji is looking for an Operations Executive to join our Investment Operations team to support our growing portfolio of customers!

As a part of our Operations team, you will provide day-to-day platform support (through live chat, email and phone!) and be the first port of call for our investors. You may also find yourself managing Investor onboarding, KYC checks, ISA administration services, payment allocation and tracking.

How will you help?

Maintain the customer database and support retention.
Reconciling transactions and contributing to administrative systems.
Preparation and processing of all ISA subscriptions and transfers.
Supporting the compliance team with AML processes.
Support other areas of the business and key stakeholders.
Shift work to support our Enterprise Operations team during peaks of activity.
You’ll be the friendly, efficient and effective first point of contact for our clients.
Helping the team further to grow our internal knowledge base and procedural guides.
Designing and implementing scalable processes to facilitate the expansion of our product offering.

What you’ll bring:

Accuracy, numeracy, and attention to detail.
Ability to maintain high standards, delivering repeatable processes to tight deadlines.
Comfortable with shift work covering US time zones to support our Enterprise Operations team during peaks of activity.
Excellent communication skills - oral and written.
Previous experience in client management. Understanding customers' needs and putting them first.
Adaptable and enjoy working in a fast-paced environment.
KYC Knowledge isn’t a requirement - but is a bonus!

How we work

As a company, we like to create an atmosphere where everyone can directly influence the way we work. Our values encourage curiosity, simplicity and honest communication: