Operations Executive

Travel Trade Recruitment Limited; Birmingham; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A travel company is seeking an experienced Operations Consultant in Birmingham. You will manage assigned tours, provide exceptional customer service, and liaise with suppliers. The role offers a starting salary of around £25k per annum, with a mix of office and home working. Ideal for those returning to the travel industry, this company is well-funded and keen to grow.

Qualifications

• Previous experience in a Customer Service, Aftersales, or Operations role in a Travel Company.
• Ability to provide exemplary pre and post-sale service.

Responsibilities

• Manage additional services and special requests relating to bookings.
• Provide timely communication, manifests, and documentation to agents and suppliers.
• Liaise with suppliers on quality control issues.
• Respond to customer inquiries via telephone or email.

Job description

Establish Tour Operator Group with different specialist brands is now seeking an experienced Operations Consultant to join their team working partly in their Birmingham city centre office and partly from home. You will play a key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners. This is primarily a Mon-Fri office hours role, but some flexibility is needed to cover outside normal office hours. Salary is circa £25k pa dependent on experience

JOB SUMMARY:

A key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners.

Within the assigned product portfolio, responsibilities include;

Control room allocations and release dates
Manage additional services and special requests relating to bookings
Timely completion of client flight requests
Provide high quality and timely communication, manifests and other documentation to all agents and suppliers
Assist in writing accurate and articulate customer itineraries
Arrange ticketing and boarding passes for all customers
Dispatch all travel documentation to customers on time.
Execute all communication in a clear and timely manner ensuring all administrative protocols are observed
Close liaison with suppliers on quality control issues
Conduct audit of loaded allotments and contracts data to assure accuracy in system
Liaise with and assist the Finance department with supplier invoicing when required
Answer incoming customer phone calls and take appropriate action for each call
Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate
Adopt company policies to resolve customer service issues, post and pre-sale
Respond to customers enquiries whether by telephone or email
Any other duties that the Solos group requires relating to the operational running of the business.
Deliver on personal, departmental and company targets as set-out by Operations Manager

EXPERIENCE REQUIRED:

If you have previous experience working for a Travel Company within a Customer Service, Aftersales or Operations role we would love to hear from you!

THE PACKAGE:

Salary is dependent on experience but in the region of £25k pa starting salary dependent on experience. This role offers a mix of office and home-working and the offices are based in Birmingham city centre. If you have recently left the Travel Industry, this is the time to return, as this is a well-funded, stable company, keen to grow again and with plenty of onward bookings and enquires

Job Info

Job Title:

Operations Executive

Company:

Location:

Birmingham, West Midlands

£25000 - £27000 Per annum company benefits & hybrid

Posted:

Aug 15th 2025

Closes:

Sep 15th 2025

Sector:

Other

Contract:

Permanent

Hours:

Full Time

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