Operations Excellence Lead — Process Improvement & Reporting

Marlin Environmental Services; Portsmouth; On-site; GBP 70,000 - 95,000; Full time

Job summary

Adler and Allan Group is seeking a Business Operations Manager to drive operational excellence across the business. You will own improvement projects, standardise processes, and deliver management information to support decision-making.

The role spans all locations, focusing on process standardisation, efficiency, and the digitalisation of paper-based processes. Collaboration with senior managers and cross-functional teams is essential for success.

Qualifications

• Proven experience in business operations.
• Experience leading cross-functional improvement projects.
• Strong analytical and reporting skills with the ability to interpret business data.
• Experience producing management information and KPI reporting.
• Ability to manage multiple projects simultaneously.
• Excellent organisational and planning skills.

Responsibilities

• Lead and deliver company-wide continuous improvement initiatives.
• Identify opportunities to improve business efficiency, productivity and service delivery.
• Develop and implement new business processes and procedures.
• Drive efficiency and cost-saving initiatives across the organisation.
• Monitor improvement plans and ensure agreed actions are delivered.
• Track internal and external audit findings and ensure corrective actions are implemented.
• Standardise operational processes and record keeping across all business locations.
• Reduce duplication of activities, documentation and administrative tasks.
• Improve communication and collaboration between departments.
• Review existing ways of working and recommend practical improvements.
• Promote best practice and consistency throughout the business.
• Lead the implementation of new business systems.
• Improve data quality, integrity and reporting capability.
• Drive the digitisation of paper-based processes.
• Coordinate system testing, user training and rollouts.
• Support users following implementation to maximise adoption.
• Own the production of monthly business KPI reporting.
• Manage group company reporting requirements and ensure timely submission.
• Produce meaningful management information to support business performance and decision making.
• Track actions arising from leadership meetings and ensure completion.
• Maintain oversight of staff utilisation and operational capacity.
• Identify opportunities to improve resource allocation across locations.
• Support cross-site collaboration and sharing of resources.
• Work closely with department managers to improve operational planning.
• Provide operational support to the Managing Director on key strategic initiatives.

Skills

Cross-functional leadership

Analytical reporting

Process improvement

Project management

Stakeholder management

Operations experience

Job description

Adler and Allan Group is seeking a Business Operations Manager to drive operational excellence across the business. You will own improvement projects, standardise processes, and deliver management information to support decision-making.

The role spans all locations, focusing on process standardisation, efficiency, and the digitalisation of paper-based processes. Collaboration with senior managers and cross-functional teams is essential for success.